Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Journey Moorehead

Hinsdale,IL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Offers excellent technical abilities with software and applications, ability to handle challenging work.

Overview

7
7
years of professional experience

Work History

Assistant Teacher

Grand Avenue Preschool
Burr Ridge, IL
06.2023 - Current
  • Manage program paperwork/ Software
  • Develop and coached a team who are passionate about providing a safe, fun, engaging environment
  • Served as an empathetic listener and problem solver when addressing student concerns or conflicts that arose within the classroom.
  • Participated in professional development workshops to stay informed on best practices in early childhood education.
  • Maintained accurate records of each student''s progress, sharing updates with parents during conferences.
  • Collaborated with colleagues to share teaching strategies and improve classroom practices.
  • Planned and executed activities to stimulate physical, social and intellectual growth.

Customer Service Representative

MGF Sourcing
Columbus, OH
02.2021 - 05.2023
  • Documented customer interactions in CRM software to maintain a record of all inquiries and transactions.
  • Received inbound calls from customers by responding to inquiries and concerns, while taking orders.
  • Maintained a calm and professional demeanor during high-pressure situations, helping to resolve conflicts and diffuse customer frustration.
  • I received the department's Golden Agent Award of the Month on five separate occasions for my willingness to assist and train new and struggling agents.
  • Provided exemplary customer service, consistently outperforming company averages in both average handle time (AHT) and CSAT.

Trainer/ Professional Cleaner

The Cleaning Authority
06.2018 - 12.2020
  • Ensure that homes are meeting the cleaning standards.
  • Carry out heavy cleaning tasks, special projects, and regular inspections of work areas to ensure cleanliness standards are met and that health and safety regulations are adhered to.
  • Great customer service.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.

Education

College -

College of DuPage
Glen Ellyn, IL
01.2021

High School -

Lyons Township High School (LTHS)
LaGrange, IL
06.2019

Skills

  • Communication skills
  • Student assessment
  • Inbound and outbound calling
  • Team collaboration
  • Conflict resolution
  • CRM software
  • Multichannel Communication
  • Customer service

References

Antonio Turner, supervisor, 773-630-0586

Timeline

Assistant Teacher

Grand Avenue Preschool
06.2023 - Current

Customer Service Representative

MGF Sourcing
02.2021 - 05.2023

Trainer/ Professional Cleaner

The Cleaning Authority
06.2018 - 12.2020

College -

College of DuPage

High School -

Lyons Township High School (LTHS)

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Journey Moorehead