Summary
Overview
Work History
Education
Skills
Education and Training
Contact
Timeline
Generic

JOURNEY WADE

New York,NY

Summary

Polite and professional [Unit support assistance,] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Offering positive attitude and readiness to learn and grow within supportive team environment. Brings foundation in basic safety protocols and ability to quickly acquire new skills relevant to role. Ready to use and develop time management and operational skills in Desired Position role. Personable and reliable with strong work ethic, quickly learns and adapts to new tasks. Understanding of workplace safety standards and basic operational procedures, with skills in time management and basic tool usage. Committed to contributing to team success and ensuring high standards of work quality.

Overview

3
3
years of professional experience

Work History

Strong Memorial Hospital, USA Worker

Christine Jackson
05.2024 - Current
  • Developed and implemented safety protocols to ensure compliance with health and safety regulations.
  • Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
  • Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
  • Providing Glennen to particular areas and making sure that it is supplied for the day.
  • Stocking bedside cards in the ED.
  • Stocking IV carts around the ED.
  • Cleaning bedside from ED, peds, triage, 40s and50s

Call Center Representative

Maxmius
04.2023 - 11.2023
  • Complaint Resolution
  • Technical Support
  • Customer Communications
  • Performance Improvement
  • Performance Monitoring
  • Responded to customer calls and emails to answer questions about products and services
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Placed outbound customer service or customer satisfaction calls to follow up on issues
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues

Crew Member

Burger King
02.2022 - 09.2022
  • Worked front counter, drive-thru and other areas
  • Took orders, prepared meals, and collected payments
  • Assisted other team members to achieve goals
  • Addressed guest needs, questions, or concerns to create optimum experience onboard
  • Worked well with teammates and accepted coaching from management team

Overnight Stocker

Walmart
06.2023 - 09.2023
  • Removed all boxes and related trash from sales floor and processed through compactors
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
  • Inspected floor displays, noted missing items, and immediately replenished merchandise
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards

Barista

Dunkin' Donuts
01.2022 - 05.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Controlled line and crowd with quick, efficient service
  • Cleaned counters, machines, utensils, and seating areas daily
  • Maintained regular and consistent attendance and punctuality

Education

Completeclass - Patient Care Technician

Strong Memorial Hospital
Rochester, New York
12.2024

High School Diploma -

Rush-Henrietta Senior High School
Henrietta, NY
06.2023

Skills

  • Data Entry
  • Quality Assurance
  • Customer Relationship Management
  • Product Upselling
  • Payment Processing
  • Customer Service
  • Customer service
  • Problem-solving
  • Attention to detail
  • Heavy lifting
  • Restocking skills
  • Equipment maintenance
  • Cleaning and sanitation
  • Teamwork and collaboration

Education and Training

Henrietta, NY

Contact

New York, NY 14619

Timeline

Strong Memorial Hospital, USA Worker

Christine Jackson
05.2024 - Current

Overnight Stocker

Walmart
06.2023 - 09.2023

Call Center Representative

Maxmius
04.2023 - 11.2023

Crew Member

Burger King
02.2022 - 09.2022

Barista

Dunkin' Donuts
01.2022 - 05.2022

Completeclass - Patient Care Technician

Strong Memorial Hospital

High School Diploma -

Rush-Henrietta Senior High School
JOURNEY WADE