Journey Wood
Cape Coral,FL
Summary
Ambitious team player with strong communication and customer service skills. Adept to quick problem solving and dedicated to driving sales. Motivated and results-focused with high-performing and hard working nature.
I am confident i would be a great addition to your team!
Overview
8
8
years of professional experience
1
1
Certification
Work History
Body Piercer
Creative Pain Tattoo Studio
Meridian, MS
05.2019 - 03.2022
- Organized special events such as promotions or discounts to attract new customers. Highlighting my own service and creativity to boost cliental
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities
- Provided advice on choosing jewelry materials such as gold, silver, titanium or stainless steel.
- Demonstrated knowledge of different types of piercing techniques, anatomy, and healing processes.
- Adhered to local health regulations concerning body piercing procedures.
Bartender
8 Ball Lounge
Cape Coral, FL
05.2016 - 12.2017
- Adhered to state regulations regarding serving alcohol responsibly.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Cultivated strong relationships with repeating and new customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Customer Service Representative
Star Brite Inc
Fort Lauderdale, FL
04.2014 - 03.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Education
Hollywood Hills High School
Hollywood, FLSkills
- Data Entry
- Customer Service
- Multitasking and Organization
- Building Positive Rapport
- Creative Thinking
- Product Knowledge
Certification
- Bloodborne Pathogens Certification
- MSDH Piercing License
Timeline
Body Piercer
Creative Pain Tattoo Studio
05.2019 - 03.2022
Bartender
8 Ball Lounge
05.2016 - 12.2017
Customer Service Representative
Star Brite Inc
04.2014 - 03.2016
Hollywood Hills High School
- Bloodborne Pathogens Certification
- MSDH Piercing License
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