Jouselin Zubia
Odessa
Summary
Experienced with managing front desk operations and delivering high-quality customer service. Utilizes excellent communication and organizational skills to maintain smooth workflow and handle patient care effectively. Skilled in team collaboration, conflict resolution, and providing exceptional customer service. Highly adaptable, reliable, and results-driven with expertise in scheduling, administrative tasks, and multitasking in dynamic environments.
Overview
6
6
years of professional experience
Work History
Dental Front Desk Lead
Preventative Care Health Services
04.2022 - Current
- Trained and supervised employees on office policies and procedures.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Enhanced patient satisfaction by efficiently managing appointment schedules and reducing waiting times.
Substitute Teacher
Presidio ISD
10.2021 - 04.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Supervised lunchroom and recess activities.
Housekeeper PRN
Preventative Care Health Services
12.2019 - 04.2022
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Enhanced patient satisfaction by ensuring thorough cleaning.
Education
Presidio High School
Presidio, TXSkills
- Exceptional communication
- Patient relations
- Initiative-taking
- Scheduling expertise
- Strong leadership
- Multitasking
- Nextgen
- Dentrix
- Front desk management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dental Front Desk Lead
Preventative Care Health Services
04.2022 - Current
Substitute Teacher
Presidio ISD
10.2021 - 04.2022
Housekeeper PRN
Preventative Care Health Services
12.2019 - 04.2022
Presidio High School
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