Jousline Seamster
Milwaukee,WI
Summary
Hospitality professional with strong foundation in delivering high-quality in-room dining experiences. Known for thoroughness in order accuracy and commitment to guest satisfaction. Team-oriented and flexible, consistently striving for excellence in service and adaptability to changing guest needs.
Experienced with delivering top-notch in-room dining services, ensuring guest satisfaction through timely and accurate order execution. Utilizes strong communication and organizational skills to maintain smooth service operations. Track record of enhancing guest experiences and fostering collaborative team environment.
Overview
9
9
years of professional experience
Work History
In Room Dining Server
The Pfister Hotel
04.2024 - Current
- Delivered exceptional in-room dining service, ensuring guest satisfaction and timely order fulfillment.
- Coordinated with kitchen staff to accurately process and deliver meal orders promptly.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Trained new staff on best practices for service excellence and menu knowledge.
- Implemented efficient systems for tracking orders, reducing delivery time and enhancing guest experience.
- Resolved guest inquiries and concerns swiftly, fostering a positive dining atmosphere.
- Collaborated with management to refine service protocols, improving operational efficiency.
- Led team meetings to share feedback and encourage continuous improvement in service delivery.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Provided personalized service to guests, accommodating special requests whenever possible.
Banquet Server-Banquet Setup
Pfister Hotel
08.2024 - 07.2025
- Delivered exceptional customer service during high-volume events, ensuring guest satisfaction and seamless experiences.
- Set up and dismantled banquet spaces, adhering to safety protocols and event specifications for optimal guest flow.
- Monitored guest needs throughout events, providing attentive service that fostered positive dining experiences.
- Assisted in planning layout for various banquet configurations, optimizing space utilization for diverse event types.
- Implemented process improvements that reduced setup time, contributing to smoother event transitions and increased client satisfaction.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Arranged linens and table settings according to seating plan and event theme.
Director Before & After School Program
Milwaukee Public Schools
09.2016 - 06.2023
- Developed innovative educational programs to enhance student engagement and academic performance.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Led cross-functional teams to implement curriculum changes aligned with district goals.
- Fostered partnerships with community organizations to expand resources for students and families.
- Mentored staff in best practices for instructional strategies and classroom management techniques.
- Spearheaded initiatives to integrate technology into the learning environment effectively.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Education
Associate - Early Childhood Education
Milwaukee Area Technical College
Milwaukee, WI05.2023
Associate - Hospitality Management
Bryant & Stratton College
Wauwatosa, WI05.2019
Diploma - undefined
South Division High School
Milwaukee, WI06.2013
Skills
- Microsoft Word
- Excel
- Problem Solving
- Critical Thinking
- Flexibility
- Communication
- Teamwork
- Creativity
- Strong multitasking
- Phone etiquette
- Reservation handling
- Order accuracy
- Allergy awareness
- Fine dining etiquette
- Professional attitude
- Multi-tasking skills
- Food safety
- Meal preparation
- Menu memorization
- Hygiene standards
- Order memorization
- Customer service
- Warm and friendly
- Time management
- Attention to detail
- Cleaning and sanitizing
- Excellent communication
- Clear communication
- Organizational skills
- Guest interaction
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Cash handling
- Goal setting
- Opening and closing procedures
- Continuous improvement
- Adaptability
LANGUAGES
English
AWARDS
Academic Achievement Oct 2015
Timeline
Banquet Server-Banquet Setup
Pfister Hotel
08.2024 - 07.2025
In Room Dining Server
The Pfister Hotel
04.2024 - Current
Director Before & After School Program
Milwaukee Public Schools
09.2016 - 06.2023
Diploma - undefined
South Division High School
Associate - Early Childhood Education
Milwaukee Area Technical College
Associate - Hospitality Management
Bryant & Stratton College