Jouwana Mahmoud
Merrillville,IN
Summary
Developed strong interpersonal and communication skills in healthcare environment, focusing on residents care and needs. Hardworking with a passion for helping others. Very common with basic care routines. Experienced TNA (CNA) for 3 years. I would love to go back and retake my test to complete the label of becoming a CNA. Ive done multiple jobs in Brickyard. The one job that had my heart was being a TNA, caring for others. Seeking a role where i can make a difference in the residents life's.
Overview
4
4
years of professional experience
Work History
TNA
Brickyard Healthcare
251 Sturdy Rd
12.2020 - 10.2023
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced patient stress levels through effective communication and active listening skills.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted patients with daily living activities, promoting independence and dignity.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Facilitated personal hygiene management, feeding and ambulation.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Front Desk Receptionist
Brickyard Healthcare
251 Sturdy Rd
05.2021 - 10.2021
- Increased guest retention by maintaining a welcoming and organized reception area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed data entry and filing to keep records updated for easy retrieval.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
Activitys
Brickyard Healthcare
251 Sturdy Rd
11.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Maintained activity's for residents.
- Group arts and crafts with residents on memory care unit.
- Enhanced resident engagement by planning and executing diverse recreational activities tailored to individual interests and abilities.
- Developed monthly life enrichment calendar and published electronically and in print.
- Increased physical fitness levels among residents by designing exercise programs tailored to individual abilities and preferences.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of residents.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
Dietary Aide
Brickyard Healthcare
251 Sturdy Rd Valparaiso IN
01.2024 - Current
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Valparaiso High School
Valparaiso, IN05-2020
Skills
- Time management
- Cleaning and sanitizing
- Multitasking
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- HIPAA compliance
- Basic life support
- End-of-life care
- Organization skills
Timeline
Dietary Aide
Brickyard Healthcare
01.2024 - Current
Activitys
Brickyard Healthcare
11.2023 - 01.2024
Front Desk Receptionist
Brickyard Healthcare
05.2021 - 10.2021
TNA
Brickyard Healthcare
12.2020 - 10.2023
High School Diploma -
Valparaiso High School