Jovalissa Ismael
Brooklyn,NY
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Bank Teller Supervisor
Sogebank Haiti
Port Au Prince, Haiti
12.2021 - 12.2023
- Supervised and evaluated teller staff, providing feedback on performance;.
- Ensured compliance with all banking regulations and procedures;.
- Assisted in developing and implementing training programs for new tellers;.
- Resolved customer complaints promptly and efficiently;.
- Maintained accurate records of transactions, deposits, withdrawals.;.
- Monitored cash levels in each teller's drawer;.
- Reconciled discrepancies between actual cash amounts and book balances;.
- Responded to inquiries from internal and external auditors regarding bank policies and procedures;.
- Conducted regular audits of teller activities to ensure accuracy of transactions;.
- Reviewed and approved time sheets for teller staff members;.
- Provided guidance to junior team members on how to handle difficult customer scenarios effectively ;.
- Generated reports outlining daily transaction activities at the branch level ;.
- Managed and balanced cash vault, audits and general ledger accounts.
- Supplied tellers with coin and currency.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Bank Teller
Sogebank Haiti
Port Au Prince, Haiti
12.2016 - 12.2021
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Educated customers about different types of banking services available at the branch.
- Provided assistance to other tellers during peak business hours as needed.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Reconciled cash and checks against computer records at end of shift.
- Maintained confidentiality of bank records and client information.
Education
Bachelor of Science - Accounting
University of Port Au Prince
Haiti08-2016
High School Diploma -
College Coeur Immaculé De Marie
Haiti07-2011
Skills
- Branch operations
- Service Quality Assurance
- Transaction Processing
- Staff Training and Development
Languages
English
Limited
French
Native/ Bilingual
Timeline
Bank Teller Supervisor
Sogebank Haiti
12.2021 - 12.2023
Bank Teller
Sogebank Haiti
12.2016 - 12.2021
Bachelor of Science - Accounting
University of Port Au Prince
High School Diploma -
College Coeur Immaculé De Marie
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