Jovan abdul
Cathedral City,CA
Summary
Over the course of my 20-year career, I've developed a skill set relevant to the Administrative Support role including but not limited to conflict resolution, customer communications, and customer's needs. In addition to managing talented team members and performing multiple tasks. Tireless team player known for staying poised and calm in fast-paced environments. Experienced in Office Management and Administration; Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence; offering in-depth experience in administration of vital business projects and processes.
Excellent communicator and project manager with strengths in daily
operations management, workflow improvements and customer service.I have consistently demonstrated analytical, communication, and creative thinking abilities in every aspect of my Administrative Assistant I role at the US Department of Transportation, as well as my Customer Support role at the Virginia Department of Motor Vehicles.
In addition to my degrees in Business Administration and Science, I can apply my unique experience to your company and further reiterate my passion -- and from that, my purpose.
Overview
25
25
years of professional experience
Work History
Legal/Clerical Assistant
01.2008 - 01.2014
- Represented myself as Pro-Se in Fairfax and Loudoun County Juvenile and Domestic Relations Court Established law library database accuracy by maintaining legal records to regulate disparities and perform updates Drafted correspondence and documentation and disseminated materials to appropriate parties Cooperated with legal teams to create performance documents for curative action planning Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings Wrote and filed pleadings with Juvenile & Domestic Relations court on schedule to maximize case success Researched state statutes, decisions, legal articles, codes and documents Represented myself as Pro-Se in Fairfax and Loudoun County Juvenile and Domestic Relations Court.
Administrative Assistant II
Department of Transportation
Washington, DC
11.2008 - 04.2009
- Performed various administrative functions for the Office of Pipeline Management, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately Prepared relevant SRM documents in conformance with Safety Management System (SMS) order Processed travel Expenditures and reimbursements Created spreadsheets and PowerPoint presentations for the executives.
Research Associate
Current Analysis, Inc
Sterling, VA
04.2006 - 11.2007
- Validated incoming data to check accuracy and integrity of information while independently locating and correcting concerns Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations Distilled large amounts of information and produced reports, spreadsheets and documents outlining Researched pricing between several different communication companies in different parts of the company.
- I.e.
- Comcast, Verizon, AT&T Triple Play Plans (Telephone, Cable, and Internet) Helped team meet regulatory requirements by coordinating documentation and filings Completed exhaustive research into Spreadsheets using databases, physical records and digital resources Disseminated research findings to various personnel in different formats, including white papers, presentations and spreadsheets Created over 500 research summaries and presented them to supervisors to advocate further research, and competitive pricing plans Took active role in departmental meetings, engaging with all parties and transcribing detailed notes of plans, decisions and options discussed Responsible for training and mentoring new employees.
CSC Work Lead
Department of Motor Vehicles
Leesburg, VA
04.2002 - 03.2006
- Worked with CSC Manager to resolve complex problems, improve operations and provide exceptional customer service Managed quality assurance program including on site evaluations, internal audits and customer surveys Received training and certification from HR to represent brand, explain technical functions of mobile devices and guide product selection by customers.
- Interpreted, explained and applied complex Motor Vehicle Codes, laws, rules, regulations, policies and procedures.
- Analyzed records, files and other documents to reach logical and legal conclusions;.
- Demonstrated/performed CSC open/close & key holder function in Branch Service Center to include, but not limited to, assigning decals, counting petty cash & cash pick-ups, preparing deposits, setting security system, etc.
- Performed work tasks at various workstations within the CSC as assigned, including but not limited to front counter, information, camera, road tests, document verification and examination area;.
- Trained, coached, mentored, and directed staff; serving as a technical expert on complex work processes/procedures.
- Worked effectively with others in a team environment under pressure during high-volume peak workload periods.
Administrative/Credentialing Specialist
American WholeHealth Networks
Sterling, VA
08.2004 - 06.2005
- Performed the following duties such as documenting, photocopying, faxing, mailing, and filing system.
- Answered telephones and transferred calls to appropriate staff members.
- Sorted and distributed incoming communication data, i.e.
- Faxes, letters, and emails.
- Recruited new alternative physicians to participate in our program Registered and Re-Certified the Credentials of Alternative Medical professionals i.e.
- Acupuncturists and Naturopaths Verified the Practitioners legitimacy are in compliance with state and federal standards Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels Coached new employees on administrative procedures, company policies and performance standards.
Branch Teller
Wells Fargo Bank, Wachovia Bank
Reston, VA
11.1998 - 05.2001
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services Upheld strict financial controls by keeping funds secure and accurately transferring monies Monitored customer behaviors and upheld strict protocols to prevent theft of assets Completed highly accurate, high-volume money counts via both manual and machine-driven approaches Checked amount details and fraud markers for transaction papers such as checks and money orders Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft Promoted products or services to each customer to consistently achieve sales targets Served needs of more than 500 customers in busy 8-hr shift Executed customer transactions, including deposits, withdrawals, money orders and checks Exceeded quarterly sales goals by 20% Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions Created member account profiles on organization's online banking program Maintained balancing record with 98% rate of accuracy Answered telephone inquiries on banking products including checking, savings, loans and lines of credit Identified sales opportunities and referred customers to branch partners in financial services.
Disability Recipient
Social Security Disability
Richmond, Virginia
04.2010 - Current
Education
Bachelor of Arts - Business Administration
Shenandoah University
Winchester, VA08.2011
Associate of Science - Science
Northern Virginia Community College
Annandale, VA08.2003
Skills
- Data analysis
- Problem resolution
- GPS and map navigation
- Schedule and calendar management
- Software Application/Databases(s): MS Office including;
- Outlook Express/MSDOS
- Graphics Tools: Macromedia Flash, Adobe Photoshop, Adobe PageMaker,
- Adobe Illustrator, 3D Max
- Clerical Related Fields; Account Reconciliation; Quick Books; AR,
- Office Management)
- Utilized: Windows9X, Windows2000 , Windows ME, Windows XP, Windows
- Vista, Linux, Unix, MS DOS and Quick Books
- 3D Max, GPS, Windows ME, Telephones
- Account Reconciliation, Graphics, Windows XP, Unix
- Administrative, Graphs, MSDOS, Vista
- Administrative functions, HR, MS DOS, Articles
- Adobe Illustrator, Internal audits, Navigation
- Adobe Photoshop, Inventory, Office Management
- Approach, Law, Adobe PageMaker
- AR, Legal, Peak
- Banking, Legal documents, Personnel
- Bookkeeping, Letters, Camera
- Cable, Linux, Pick
- Charts, Litigation, Policies
- Clerical, Notes, Presentations
- Closing, Sorting mail, Pricing
- Competitive, Mailing, Problem resolution
- Credit, Materials, Processes
- Customer service, Meetings, Pro-Se
- Data analysis, Mentoring, Protocols
- Databases, Mail, Quality assurance
- Database, Money, Quick Books
- Documentation, MS Office, Research
- Faxes, Office, Safety
- Faxing, Outlook Express, Sales
- Filing, PowerPoint presentations, SMS
- Financial, Windows, Spreadsheets
- Financial controls, Windows9, Surveys
- Macromedia Flash, Windows2000, White papers
- Funds, 98, Telephone
- Surveys experience
Timeline
Disability Recipient
Social Security Disability
04.2010 - Current
Administrative Assistant II
Department of Transportation
11.2008 - 04.2009
Legal/Clerical Assistant
01.2008 - 01.2014
Research Associate
Current Analysis, Inc
04.2006 - 11.2007
Administrative/Credentialing Specialist
American WholeHealth Networks
08.2004 - 06.2005
CSC Work Lead
Department of Motor Vehicles
04.2002 - 03.2006
Branch Teller
Wells Fargo Bank, Wachovia Bank
11.1998 - 05.2001
Bachelor of Arts - Business Administration
Shenandoah University
Associate of Science - Science
Northern Virginia Community College