Summary
Overview
Work History
Education
Skills
Assessments
Software
Timeline
AccountManager

Jovan Abdul

HR/Administrative Assistant
Indio,USA

Summary

Hard Working, Dependable Administrative Professional bringing over 20 years of excellent computer skills, word processing abilities, and expertise with spreadsheets. In addition, using power-point presentations to Increase team productivity by keeping files organized and expertly handling wide-ranging assignments. Operates well with minimal oversight and under tight deadlines. In addition, offering top notch abilities ranging from Human Resource, Administrative Assistant/Office Coordinator, and Accounting/Billing. Most importantly, a reliable team player. as an expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

22
22
years of professional experience
1
1
Certification
4
4
years of post-secondary education

Work History

CLIENT SERVICES REP/HR ASSISTANT

Parallel Marketing, Inc
08.2021 - 02.2022
  • Work directly with our clients to develop the most effective plan for building their brand in the Southern California territory
  • Communicate with customers on order requests, eligible service updates, product tracking, and billing information
  • Train cross-functionally to oversee all components of the customer experience lifecycle from initial contact to managing the delivery and installation
  • Partner with the Junior Customer Account Department Manager to participate and lead hiring, onboarding, and new employee training sessions
  • Processed onboarding paperwork for new hires and rehires
  • Handled sensitive and confidential employee information with complete discretion
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process
  • Assessed and filtered resumes from potential job candidates to identify qualified individuals
  • Assessed organization's policies, making suggestions to improve recruiting, and hiring initiatives
  • Onboarded new employees in time reporting and payroll systems
  • Corrected payroll transactions by voiding checks and issuing stop payment orders
  • Organized and maintained payroll information by entering data, deleting errors, calculating, and collecting information

ADMINISTRATIVE ASSISTANT I

US Department of Transportation
11.2008 - 04.2009
  • Prepared presentations, and other documents, using MS Office i.e., Word, PowerPoint, and Excel relevant SRM documents in conformance with Safety Management System (SMS) order
  • Scheduled meetings and assisted in making travel arrangements
  • As well as processed Travel Expenditures and Reimbursements
  • Conducted research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors
  • Organized, scheduled appointments and creating agendas using Outlook
  • Prioritized and managed multiple tasks and competing priorities in servicing requests from senior managers
  • Improved client communications by answering and directing calls to appropriate staff members
  • Monitored office supply inventory, and reordering supplies when necessary
  • Gained valuable skills and utilized current skills to create spreadsheets and use pivot tables, and power-point presentations
  • Utilized MS Office to compose, prepare, and edit correspondence/documents in the Pipeline Hazardous Materials

RESEARCH ASSOCIATE

Current Analysis, Inc
04.2006 - 11.2007
  • Researched, gathered, arrange and corrected data pricing between several different communication companies i.e., Comcast, Verizon, AT&T Triple Play Plans (Telephone, Cable, and Internet) Create over 500 research summaries and presented them to supervisors using Excel and power-point to advocate further research, and competitive pricing plans
  • Attend departmental meetings, engaging with all parties and transcribing detailed notes of plans, decisions and options discussed
  • Trained and mentored new employees
  • Utilized Excel to prepare reports of findings, illustrating findings graphically and translating complex data into written text
  • Analyzed, summarized, and collected [all telecommunications data to prepare Excel spreadsheets to display and interpreted project results
  • Compiled, organized, and synthesized research in MS Office ie
  • PowerPoint to easily represent to Senior Management in research presentations

DMV SPECIALIST

Virginia Department of Motor Vehicles
04.2002 - 03.2006
  • Receive training and certification from HR to explain technical functions
  • Interpret, explain, and apply Motor Vehicle Codes, laws, rules, regulations, policies, and procedures
  • Demonstrate/perform CSC open/close & key holder function in Branch Service Center to include, but not limited to, assigning decals, counting petty cash & cash pick-ups, preparing deposits, setting security system, etc
  • Additional functions: front counter, information, camera, road tests, document verification and examination area
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Assembled photographs with printed license information to produce completed documents
  • Prepared lists of overdue accounts, license suspensions and issuances
  • Verified application data and account information against legal documentation to determine accuracy and integrity

HR Coordinator/Patient Registration

INOVA Health System
01.2000 - 03.2001
  • Supports/implemented service excellence standards while providing exceptional customer service
  • Provided support to Human Resources (HR) operations and HR eService Center with policy information/interpretation, documentation/paperwork collection and follow up
  • Supported HR Operations in the scheduling and coordination of new hire orientation
  • Complied with INOVA Health System's confidentiality and security policies
  • Generated various reports for HR Operations team and people leaders
  • Ordered supplies, processed invoices and conducts monthly audits as determined by local HR Operations team
  • Assisted with special projects that serve to acculturate or retain staff (i.e., operating unit-based orientations, Team Member Celebrations, Committees)

Education

BBA - Business Administration

SHENANDOAH UNIVERSITY
Winchester, VA
09.2009 - 08.2011

Associate of Science - (Science) Pre-Medicine

NORTHERN VIRGINIA COMMUNITY COLLEGE
Annandale, VA
08.2001 - 08.2003

Skills

  • Sales tracking
  • Market and competitive analysis
  • Hiring and recruitment
  • Calendar Management
  • Data Analysis
  • MS Office
  • Clerical Related Fields
  • Project Management
  • Social media savvy
  • Bookkeeping
  • Microsoft Excel
  • Accounts Receivable
  • Accounts Payable
  • Transcription
  • Personal Assistant Experience
  • Medical terminology
  • Customer service
  • Computer skills
  • Medical records
  • ICD-9
  • Data collection
  • Clerical experience
  • Supervising experience
  • Microsoft Access
  • Recruiting
  • Human resources
  • Presentation skills
  • Accounting
  • Telecommunication
  • Payroll
  • Data analysis skills
  • Office management
  • Windows
  • QuickBooks
  • EMR systems
  • Banking
  • GAAP
  • Accounting software
  • Data entry
  • Management
  • Paychex
  • Debits & credits
  • General ledger accounting
  • Organizational skills
  • Account reconciliation
  • Analysis skills
  • Google Docs
  • Cash handling
  • Sales
  • Social media management
  • Guest services
  • ICD coding
  • Microsoft Office
  • General ledger reconciliation
  • Cash register
  • Administrative experience
  • Typing
  • Phone etiquette
  • Balance sheet reconciliation
  • Editing
  • Microsoft Word
  • Microsoft Powerpoint
  • Communication skills
  • Care plans
  • Hospital experience
  • Project scheduling
  • Medical billing
  • Front desk

Assessments

  • Work style: Reliability, 09/22, Proficient
  • Bookkeeping, 02/22, Proficient
  • Recruiting, 09/22, Proficient
  • HR: Compensation & benefits, 02/22, Proficient
  • Administrative assistant/receptionist, 01/22, Expert
  • Medical terminology, 10/22, Proficient
  • Attention to detail, 07/22, Proficient
  • Data entry: Attention to detail, 06/22, Expert

Software

MS OFFICE

HRIS

QUICK BOOKS

GRAPHIC DESIGN

PROGRAMMING LANGUAGES

Timeline

CLIENT SERVICES REP/HR ASSISTANT

Parallel Marketing, Inc
08.2021 - 02.2022

BBA - Business Administration

SHENANDOAH UNIVERSITY
09.2009 - 08.2011

ADMINISTRATIVE ASSISTANT I

US Department of Transportation
11.2008 - 04.2009

RESEARCH ASSOCIATE

Current Analysis, Inc
04.2006 - 11.2007

DMV SPECIALIST

Virginia Department of Motor Vehicles
04.2002 - 03.2006

Associate of Science - (Science) Pre-Medicine

NORTHERN VIRGINIA COMMUNITY COLLEGE
08.2001 - 08.2003

HR Coordinator/Patient Registration

INOVA Health System
01.2000 - 03.2001

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