Job Search Status
Open to workDesired start date: Immediately
Open To Work
Hi, I’m
Jovan Abdul
Indio
Work Preference
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Overview
20
years of professional experience
Work History
Parallel Marketing, IncCorona
CLIENT SERVICES REP/HR ASSISTANT
08.2021 - 02.2022
Job overview
- Work directly with our clients to develop the most effective plan for building their brand in the Southern California territory
- Communicate with customers on order requests, eligible service updates, product tracking, and billing information
- Train cross-functionally to oversee all components of the customer experience lifecycle from initial contact to managing the delivery and installation
- Partner with the Junior Customer Account Department Manager to participate and lead hiring, onboarding, and new employee training sessions
- Processed onboarding paperwork for new hires and rehires
- Handled sensitive and confidential employee information with complete discretion
- Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process
- Assessed and filtered resumes from potential job candidates to identify qualified individuals
- Assessed organization's policies, making suggestions to improve recruiting, and hiring initiatives
- Onboarded new employees in time reporting and payroll systems
- Corrected payroll transactions by voiding checks and issuing stop payment orders
- Organized and maintained payroll information by entering data, deleting errors, calculating, and collecting information
US Department of TransportationWashington
ADMINISTRATIVE ASSISTANT I
11.2008 - 04.2009
Job overview
- Prepared presentations, and other documents, using MS Office i.e., Word, PowerPoint, and Excel relevant SRM documents in conformance with Safety Management System (SMS) order
- Scheduled meetings and assisted in making travel arrangements
- Processed Travel Expenditures and Reimbursements
- Conducted research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors
- Organized, scheduled appointments and creating agendas using Outlook
- Prioritized and managed multiple tasks and competing priorities in servicing requests from senior managers
- Improved client communications by answering and directing calls to appropriate staff members
- Monitored office supply inventory, and reordering supplies when necessary
- Gained valuable skills and utilized current skills to create spreadsheets and use pivot tables, and power-point presentations
- Utilized MS Office to compose, prepare, and edit correspondence/documents in the Pipeline Hazardous Materials
- Medical terminology
- Customer service
- Computer skills
- Medical records
- ICD-9
- Data collection
- Clerical experience
- Supervising experience
- Microsoft Access
- Recruiting
- Human resources
- Presentation skills
- Accounting
- Telecommunication
- Payroll
- Data analysis skills
- Office management
- Windows
- QuickBooks
- EMR systems
- Banking
- GAAP
- Accounting software
- Data entry
- Management
- Paychex
- Debits & credits
- General ledger accounting
- Organizational skills
- Account reconciliation
- Analysis skills
- Google Docs
- Cash handling
- Sales
- Social media management
- Guest services
- ICD coding
- Microsoft Office
Virginia Department of Motor VehiclesLeesburg
DMV SPECIALIST
04.2002 - 03.2006
Job overview
- Receive training and certification from HR to explain technical functions
- Interpret, explain, and apply Motor Vehicle Codes, laws, rules, regulations, policies, and procedures
- Demonstrate/perform CSC open/close & key holder function in Branch Service Center to include, but not limited to, assigning decals, counting petty cash & cash pick-ups, preparing deposits, setting security system, etc
- Additional functions: front counter, information, camera, road tests, document verification and examination area
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Assembled photographs with printed license information to produce completed documents
- Prepared lists of overdue accounts, license suspensions and issuances
- General ledger reconciliation
- Cash register
- Typing
- Phone etiquette
- Balance sheet reconciliation
- Editing
- Microsoft Word
- Microsoft Powerpoint
- Communication skills
- Care plans
- Hospital experience
- Project scheduling
- Medical billing
- Front desk
- Software
- MS OFFICE
- HRIS
- QUICK BOOKS
- GRAPHIC DESIGN
- PROGRAMMING
- LANGUAGES
- Verified application data and account information against legal documentation to determine accuracy and integrity
Education
SHENANDOAH UNIVERSITY
BBA from Business Administration
University Overview
NORTHERN VIRGINIA COMMUNITY COLLEGE
Associate of Science from Science Pre-Medicine
University Overview
Skills
- Compile Data
- Service Excellence
- Outlook Express
- Determined
- QuickBooks
- Potential
- Communicate With Customers
- Facilitate
- Travel Arrangements
- Excel
- Legal Documentation
- Determine
- New Hire Orientation
- Scheduled Appointments
- Competitive Analysis
Notable Skills
Notable Skills
- Compile Data
- Service Excellence
- Outlook Express
- QuickBooks
- Communicate With Customers
- Facilitate Travel Arrangements
- Excel
- Legal Documentation
- Determine New Hire Orientation
- Scheduled Appointments
- Competitive Analysis
Timeline
CLIENT SERVICES REP/HR ASSISTANT
Parallel Marketing, Inc
08.2021 - 02.2022
ADMINISTRATIVE ASSISTANT I
US Department of Transportation
11.2008 - 04.2009
DMV SPECIALIST
Virginia Department of Motor Vehicles
04.2002 - 03.2006
SHENANDOAH UNIVERSITY
BBA from Business Administration
08/2011
NORTHERN VIRGINIA COMMUNITY COLLEGE
Associate of Science from Science Pre-Medicine
08/2003