Friendly and Driven Customer Service Professional with extensive experience in Guest Services, Security and Restaurant Store Management. Proven ability to improve guest satisfaction, maintain safety and security, and ensure accurate inventory management. Skilled in transaction processing, property management systems, and team leadership, bringing proactive problem-solving and efficient operations to any hospitality role and/or customer service role.
Hi, I’m
Michael Chambers
Front Office Manager
Houston,TX
Summary
Overview
6
years of professional experience
Work History
Heights Hotel
Front Desk Night Auditor
06.2024 - Current
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
- Performed regular property walkthroughs during the night shift, addressing any safety hazards or cleanliness concerns.
Pizza Hut
Assistant Manager
02.2023 - 06.2024
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Club 616
Security Officer
06.2020 - 02.2023
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety.
CTDI Warehouse
Inventory Scanner
01.2019 - 06.2020
Job overview
- Expedited order fulfillment by accurately locating items within the warehouse using precise scanning techniques.
- Safeguarded company assets by maintaining a secure work environment while handling sensitive information during the scanning process.
- Increased productivity by training new team members on proper use of scanning equipment and software systems.
- Assisted in annual physical inventories, ensuring an accurate count was completed within designated timeframes.
Education
Corinth High SchoolCorinth
High School Diploma
05.2007
University Overview
Skills
- Time Management
- Customer Assistance
- Credit and cash payments
- Hotel reservations
- Front Desk Operations
- Guest Services
- Safety and security procedures
- Property Management Systems
- Inventory Oversight
- Transaction Processing
- Hospitality services
- Customer Service
- Problem-Solving
Timeline
Front Desk Night Auditor
Heights Hotel
06.2024 - Current
Assistant Manager
Pizza Hut
02.2023 - 06.2024
Security Officer
Club 616
06.2020 - 02.2023
Inventory Scanner
CTDI Warehouse
01.2019 - 06.2020
Corinth High School
High School Diploma
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