Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jovan Benjamin

Fairhaven,MA

Summary

To obtain an entry-level position at a funeral home where I can utilize my compassionate nature, attention to detail, and strong organizational skills to provide excellent support and assistance to grieving families during their difficult times. I am committed to creating a comfortable and respectful environment. As a recent transplant to Massachusetts, I am eager to learn and contribute to a team-oriented environment while building a career in this meaningful profession.

Overview

12
12
years of professional experience

Work History

Post Harvest Technician

Northeast Alternatives
05.2023 - Current
  • Dry harvest and trim cannabis.
  • Trim cannabis with fingers or plant trimmers.
  • Increased production speed with team in less than one month.

Delivery Station Associate

Amazon
04.2023 - 05.2023
  • Retrieve packages from conveyor to place in appropriately labeled aisles.
  • Retrieve packages from end of aisle to stow in appropriately labeled bins.
  • Use trolley and scanner to pick bins from aisles and stage for delivery drivers to retrieve.

Licensed Apprentice Mortician

Myers-Durboraw Funeral Home
10.2022 - 03.2023
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Secured and filed burial permits and made funeral arrangements.
  • Performed embalming procedures and updated case study reports.
  • Completed death certificates, burial permits and other legal documents for families.
  • Coordinated transportation of remains between medical facilities, funeral home and burial locations.
  • Improved appearance of remains with use of cosmetics.
  • Worked with cemeteries to schedule grave opening and closing.
  • Embalmed human remains to slow decomposition.
  • Carried flowers to hearses or limousines for transportation to churches and places of interment.
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Arranged floral tributes and lights around caskets in visitation rooms and chapels.
  • Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
  • Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
  • Provided personal assistance, emotional support and personal care to clients.
  • Drove company vehicles to transport remains or families to services.
  • Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
  • Set up flowers, opened and closed caskets and acted as pallbearer.
  • Supported funeral director with all facets of funeral service coordination.
  • Processed death certificate and other required paperwork.
  • Closed caskets at appropriate point in services.
  • Embalmed, dressed and cosmeticized deceased persons.
  • Provided administrative support to funeral home staff.

Certified Crematory Operator

Metro Crematory
01.2022 - 03.2023
  • Enter burial transits into state of Maryland's system to register cremation as final disposition.
  • Operate crematory equipment to reduce human remains into bone fragments.
  • Process bone fragments and package into labeled container for funeral home to pick up.
  • Perform small maintenance on retort such as replacing thermocouple.

Hostess/Receptionist

MacNabb Funeral Home
09.2021 - 03.2023
  • Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Provided personal assistance, emotional support and personal care to clients.
  • Arranged floral tributes and lights around caskets in visitation rooms and chapels.
  • Provided administrative support to funeral home staff.

Licensed Apprentice Mortician

MacNabb Funeral Home
03.2022 - 10.2022
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Secured and filed burial permits and made funeral arrangements.
  • Performed embalming procedures and updated case study reports.
  • Completed death certificates, burial permits and other legal documents for families.
  • Coordinated transportation of remains between medical facilities, funeral home and burial locations.
  • Improved appearance of remains with use of cosmetics.
  • Worked with cemeteries to schedule grave opening and closing.
  • Embalmed human remains to slow decomposition.
  • Carried flowers to hearses or limousines for transportation to churches and places of interment.
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Arranged floral tributes and lights around caskets in visitation rooms and chapels.
  • Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
  • Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
  • Provided personal assistance, emotional support and personal care to clients.
  • Drove company vehicles to transport remains or families to services.
  • Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
  • Set up flowers, opened and closed caskets and acted as pallbearer.
  • Supported funeral director with all facets of funeral service coordination.
  • Processed death certificate and other required paperwork.
  • Closed caskets at appropriate point in services.
  • Embalmed, dressed and cosmeticized deceased persons.
  • Provided administrative support to funeral home staff.

Family Service Counselor

Service Corporation International
02.2020 - 09.2021
  • Coordinated paperwork and required records to meet all business and legal requirements.
  • Supported families on day of interment to resolve any problems and answer questions.
  • Helped clients select outer burial containers, markers and memorial options.
  • Assisted with advanced arrangements for individuals and couples.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Created and updated records and files to maintain document compliance.
  • Maintained electronic filing systems and categorized documents.

Caretaker

Greenridge Assisted Living
08.2019 - 03.2020
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Monitored and maintained cleanliness, sanitation, and organization of house.
  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained clean, safe, and well-organized patient environment.
  • Offered companionship and kindness to elderly patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Assisted disabled clients to support independence and well-being.

Customer Resolutions Specialist

IKEA
05.2018 - 02.2020
  • Identified and assessed customer's needs quickly and accurately.
  • Collaborated with other teams to resolve customer complaints and drive customer experience.
  • Recorded details of conversations, complaints and actions taken in CRM.
  • Defined loyalty offer strategy to maximize ROI while staying within budget constraints.
  • Completed retention-focused projects from scoping through execution.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Sought ways to improve processes and services provided.

Customer Service Lead

IKEA
01.2017 - 05.2018
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Took cash and credit card payments via phone, in person, and through email.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided backup support for organizational leadership.

Sales Co-Worker

IKEA
03.2013 - 06.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Frontline Cashier

IKEA
06.2011 - 10.2012
  • Greeted customers and responded to requests for information.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Approached every question or concern with calm and level-headed approach.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.

Returns and Exchanges Coworker

IKEA
06.2011 - 10.2012
  • Unloaded, inspected and stored damaged and returned products.
  • Documented returned product details in SAMS inventory tracking system.
  • Unloaded, inspected and stored damaged and returned products.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Responded to customer calls and emails to answer questions about products and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Associate of Applied Science - Funeral Service And Mortuary Science

Northeast Texas Community College
Mount Pleasant, TX
06.2025

Skills

  • Embalming
  • Cremations
  • Death Certificate Processing
  • Clerical Support
  • Funeral Processions
  • Dressing and Casketing

Timeline

Post Harvest Technician

Northeast Alternatives
05.2023 - Current

Delivery Station Associate

Amazon
04.2023 - 05.2023

Licensed Apprentice Mortician

Myers-Durboraw Funeral Home
10.2022 - 03.2023

Licensed Apprentice Mortician

MacNabb Funeral Home
03.2022 - 10.2022

Certified Crematory Operator

Metro Crematory
01.2022 - 03.2023

Hostess/Receptionist

MacNabb Funeral Home
09.2021 - 03.2023

Family Service Counselor

Service Corporation International
02.2020 - 09.2021

Caretaker

Greenridge Assisted Living
08.2019 - 03.2020

Customer Resolutions Specialist

IKEA
05.2018 - 02.2020

Customer Service Lead

IKEA
01.2017 - 05.2018

Sales Co-Worker

IKEA
03.2013 - 06.2016

Frontline Cashier

IKEA
06.2011 - 10.2012

Returns and Exchanges Coworker

IKEA
06.2011 - 10.2012

Associate of Applied Science - Funeral Service And Mortuary Science

Northeast Texas Community College

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Jovan Benjamin