Jovan Bercey
New Orleans,Louisiana
Summary
High-energy, passionate, and multi-talented Guest Service Representative with 3 years of experience at prestigious hotels, with background in Retail. Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
5
5
years of professional experience
Work History
Guest Service Receptionist
Residence Inn at Bossier City
02.2021 - 08.2021
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly
- Streamlined check-in and check-out processes for improved guest experience and increased positive reviews
- Collaborated with housekeeping and maintenance teams to address guest concerns and maintain room quality standards
- Handled high-pressure situations with professionalism, resolving guest complaints diplomatically and maintaining customer loyalty
- Managed reservations effectively, optimizing room allocation to maximize occupancy rates
- Assisted guests with special requests, ensuring a personalized and memorable stay at the hotel
Guest Service Receptionist
Fairfield by Marriott at Metairie
08.2019 - 03.2020
- Operating Fosse and Point-of-Sale System
- Assist in meetings with sales managers to strategize and execute monthly and annual goals to maximize revenue
- Ensured smooth operation of telephone systems, managing multiple lines while providing outstanding customer service over the phone.
- Demonstrated flexibility in handling unexpected scheduling changes, maintaining a high level of professionalism and adaptability to ensure seamless guest services.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Guest Service Receptionist
Fairfield by Marriott at French Quarter
03.2018 - 08.2019
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and increased positive reviews.
- Stored guest valuables in safe and individual boxes for security.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Coordinated with vendors for repair and maintenance of hotel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new staff members in customer service techniques and hotel operations.
Sales Associate
Cost Plus World Market
01.2017 - 01.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
No Degree - Child Development
Nunez Community College
Chalmette, LA12.2024
High School Diploma -
St. Mary's Academy High School
05.2012
Skills
- Fosse
- Microsoft Word
- Guest Relations
- Customer Service
- Empathy and Compassion
- Computer Proficiency
- Cash Handling
- Conflict Resolution
- Time Management
- Professionalism
- POS Systems
- Reservations
Timeline
Guest Service Receptionist
Residence Inn at Bossier City
02.2021 - 08.2021
Guest Service Receptionist
Fairfield by Marriott at Metairie
08.2019 - 03.2020
Guest Service Receptionist
Fairfield by Marriott at French Quarter
03.2018 - 08.2019
Sales Associate
Cost Plus World Market
01.2017 - 01.2018
No Degree - Child Development
Nunez Community College
High School Diploma -
St. Mary's Academy High School