Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jovan Caldwell

Alpharetta,GA

Summary

Punctual Driver with unprecedented talents in truck operations, loading and unloading and route coordination. Experience in operating and driving various trucks to transport goods and materials. Committed to ensuring delivery within specified timeframes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Delivery Truck Driver

Amazon
Buford, GA
07.2021 - Current
  • Maintains a safe driving record while driving a step van on highways and to residential home areas in order to deliver packages.
  • Organize and independently load packages into company van.
  • Process deliveries with a company handheld electronic device.


Warehouse Associate

Partners Personnel
Alpharetta, Georgia, GA
10.2019 - 07.2021
  • Responded to inquiries from corporate customers, resellers, partners, consultants, development and/or maintenance teams via telephone and electronic services
  • Handled inbound and outbound calls, and developed strategies for non-dialer
  • Ensured that compliance with all regulatory and policy requirements were met, while maintaining a well-organized portfolio of accounts

Technical Support Specialist

Alorica
Orlando, Florida
01.2018 - 10.2019
  • Acquired and maintained knowledge of relevant product offerings and current policies and procedures in order to provide technically accurate solutions.
  • Responded to inquiries from corporate customers, resellers, partners, consultants via telephone and electronic services
  • Gathered and recorded detailed information from customers to assist in problem identification.

Customer Relationship Team

JP Morgan Chase
Lake Mary, Florida
01.2016 - 01.2018
  • Handled inbound and outbound calls, and developed strategies for non-dialer.
  • Ensured that compliance with all regulatory and policy requirements were met, while maintaining a well organized portfolio of accounts.
  • Set and maintained specific appointments for customer follow ups, account discrepancy, and billing issues.

Customer Relations Coordinator

Lake Mary, Florida. JP Morgan Chase
02.2016 - 01.2018
  • Manage high volume levels of packages and sort them to their proper location
  • Maintain a tidy work area while implementing safety procedures
  • Follow safety procedures regarding the handling and stacking of boxes to keep contents intact and unharmed
  • Employee of the Month

Provider Services Administrator

Lake Mary
, Florida
01.2013 - 02.2016
  • Responded to inbound service calls in a fast paced, high volume call center.
  • Built a rapport with customers, and proposed different products and services based on their account history to help minimize their monthly bill.
  • Provided superior customer service while demonstrating attention to detail, flexibility, and innovation in resolving problems.

Education

High School Diploma -

Lake Mary High School
Lake Mary, FL

Certified Nursing Assistant

Atlanta Career Institute
Atlanta, GA
09.2020

Skills

  • Leadership
  • Strategic
  • Communication Skills
  • Time Management

Accomplishments

  • Employee of the Month-Amazon 2021
  • Top Performer of the Quarter-JP Morgan Chase

Certification

  • Certified Nursing Assistant
  • DOT certified

Timeline

Delivery Truck Driver

Amazon
07.2021 - Current

Warehouse Associate

Partners Personnel
10.2019 - 07.2021

Technical Support Specialist

Alorica
01.2018 - 10.2019

Customer Relations Coordinator

Lake Mary, Florida. JP Morgan Chase
02.2016 - 01.2018

Customer Relationship Team

JP Morgan Chase
01.2016 - 01.2018

Provider Services Administrator

Lake Mary
01.2013 - 02.2016

High School Diploma -

Lake Mary High School

Certified Nursing Assistant

Atlanta Career Institute

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Jovan Caldwell