Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jovan Dumas

Lacey

Summary

Proven leader in long-term care case management with a strong track record of fostering productive work environments. Expertise in mentoring, providing constructive feedback, and facilitating conflict resolution. Committed to policy-driven practices and maintaining high-quality standards in documentation and service delivery. Strong collaborative skills demonstrated through successful partnerships with community vendors and a focus on positive outcomes for diverse populations.

Overview

15
15
years of professional experience

Work History

Case Manager

Pierce County
Tacoma
12.2013 - Current

Coordinate and oversee the care of older adults and individuals with disabilities to ensure they receive the necessary services and supports to live as independently and safely in the community as possible. Conduct comprehensive assessments to identify individual needs, including medical, social, emotional, and functional needs. Develop individualized service plans that identify needs and goals, including referrals to appropriate community resources and services. Maintain accurate and timely documentation of assessments, service plans, and progress reports to ensure comprehensive and up-to-date records. Authorize and manage state and federal funds.

Program Specialist

Catholic Community Services
Tacoma
09.2010 - 12.2013

Provided supervision, program structure, behavior management, and a wide range of basic needs services, as well as more advanced social services. Helped guests navigate a myriad of social service agencies, forms, and interviews. Conducted behavior management, basic case services, as well as Motivational Interviewing and other counseling skills.

Team Lead

Associated Ministries
Tacoma
07.2012 - 07.2013

Served as Program and Team Lead Committee Chair at Associated Ministries. Conduction of supervision for Assessment Housing Specialists. Complete file quality assurance checks. Assist with monthly reports to the County. Conduct strength-based assessments and screenings for consumers of Access Point 4 Housing. Complete HMIS NULL Data reports. Collaborate with housing providers at local town hall meetings to organize the Centralized Intake process. Supervised Interns from the University of Washington Social Welfare Program, University of Puget Sound Psychology Department, and the Tacoma Community College Social Service program.

Education

Master of Arts - Social Work

University of Washington
Seattle, WA
06-2012

Bachelor of Arts - Social Welfare

University of Washington
Tacoma, WA
06-2010

Associate of Arts -

Tacoma Community College
Tacoma, WA
06-2008

Skills

  • Case Management
  • Training & Development
  • Compliance Documentation
  • Provider One Proficiency
  • Communication
  • Motivational Interviewing
  • Individualized Planning
  • Team Leadership
  • Quality Assurance
  • Excellent Communication
  • Problem Resolution
  • Data Entry
  • Cultural Awareness

Timeline

Case Manager

Pierce County
12.2013 - Current

Team Lead

Associated Ministries
07.2012 - 07.2013

Program Specialist

Catholic Community Services
09.2010 - 12.2013

Master of Arts - Social Work

University of Washington

Bachelor of Arts - Social Welfare

University of Washington

Associate of Arts -

Tacoma Community College