Jovan Dye

• Supervise and oversee the activities of employees all assigned staff. Strategic planning, task allocation, performance evaluation, and the implementation of necessary corrective measures.
• Effectively execute computer functions and maintain clear communication with staff members, co-supervisors, City of Tampa personnel, and the public.
• Facility Management contract supervisor, this role involves overseeing the performance of contractors across citywide locations, ensuring adherence to contractual obligations. This includes reporting on work quality, managing work orders, and facilitating discussions with contractors regarding issues and requests. This position also entails responding to service requests and complaints, reviewing and approving invoices, and contributing to the preparation of legal documents, including contracts, the responsibilities encompass participation in pre-bid meetings to address technical specifications, administering janitorial and landscaping contract terms, coordinating work within the scope of the contract and providing support to division contacted areas.
• The role involves overseeing contracted activities to guarantee adherence to contractual terms, serving as a key point of contact between contractors and the department's procurement office, representing the division as needed. Addressing complaints related to contract areas and/or contractor performance, taking necessary actions, and conducting field reviews to assess work progress and ensure compliance with contractual guidelines and departmental policies. Regularly inspections of contracted custodial and landscaping services to verify adherence to specifications, and departmental regulations, and safety protocols, and subsequently reporting any identified deficiencies or instances of non-compliance.
• Initiate a service request through the Web TMA system for staff members and contract non-compliant contractor subsequently deductions as required.
• Department safety liaison within the facility management department's safety committee panels. This panel has been instrumental in enhancing safety awareness within our department through various initiatives, including safety committees, incident reviews, training programs, and team meetings, such as the "Take 5 for Safety" program.
• To ensure departmental needs are met while adhering to established safety rules, policies, and procedures, a comprehensive revision of the Standard Operating Procedure (SOP) guidelines is required.

• Led team management across 7 stores, maintaining compliance with Starbucks and HMShost regulations.
• Assigned and organized staff duties to streamline workflow and boost operational efficiency.
• Completed daily, weekly, and monthly paperwork, including inventory management and cash deposits.
• Guided new staff through operational processes and adherence to company standards.
• Scheduled routine maintenance for equipment to maintain optimal functionality.
• Earned AST, Training Coach, and Serv Safe certifications, elevating training standards and safety compliance.

• In my capacity, I oversee the daily operations, managing a team of 8-10 individuals.

• My responsibilities encompass the completion of daily and weekly documentation, cash management, onboarding new team members, and providing both immediate and ongoing coaching to staff.

• I also manage monthly and weekly inventory processes.

• Furthermore, I am dedicated to providing timely and effective customer service, resolving any issues to ensure complete customer satisfaction.

• I maintain the store's cleanliness and adherence to Starbucks, TGH, and Health Department regulations.

• My duties include ordering, equipment maintenance scheduling, and coordinating necessary repairs.

• I am committed to ensuring the seamless functionality of all operational aspects.

• Additionally, I ensure that all employees comply with Starbucks and TGH policies and procedures.

• I hold certifications in AST, Training Coaching, and ServSafe.

• Oversee the daily operations of a team of 10-15 individuals.

• Conduct comprehensive training for new hires.

• Manage inventory and procure all necessary operational supplies, including food and paper products.

• Perform daily, weekly, and monthly inventory assessments, along with associated paperwork.

• Coordinate equipment maintenance, including troubleshooting and scheduling regular servicing.

• Develop and administer staff schedules and task assignments.

• Conduct performance evaluations, including probationary and annual reviews, and address customer concerns.