Jovan Groves
Glen Burnie,Maryland
Summary
Driven leader with demonstrated expertise in team development and enhanced customer experience. With a focus on adaptability and a results-driven approach, eager to leverage these skills for significant contributions to the success of Giant.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Dominos Pizza Inc.
04.2023 - Current
- Budget management for store generating over $1.5 million annually.
- Trained and guided team members to maintain high productivity and performance metrics
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented strategies to increase sales and profitability
- Maximized efficiency by coaching and mentoring personnel on company practices, procedures, and technology systems.
- Reported issues to higher management with great detail
General Manager
Dominos Pizza Inc.
05.2022 - 04.2023
- Coached staff in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. NPS score was higher than all of my comparison group at this location.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Boosted brand awareness and managed internal marketing campaigns and programs.
- Updated customer database and generated lists and counts for direct marketing projects.
General Manager
Dominos Pizza Inc.
02.2019 - 05.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory, food truck and Coke truck deliveries to achieve timely and accurate delivery of product.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Analyzed and reported on key performance metrics to senior management.
- Developed systems and procedures to improve operational quality and team efficiency.
- Identified appropriate marketing channels and target customers for campaigns.
- Analyzed team performance and identified opportunities for additional training.
- Conducted phone and in person interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Completed onboarding and orientation of new hires.
- Operated and maintained applicant tracking and candidate management systems.
- Worked closely with market trainer to host workshops for new assistant managers for market and ensure they're ready to operate in stores alone and follow company standard.
Assistant Manager
Dominos Pizza Inc.
07.2018 - 02.2019
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers and employees.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Handled cash accurately and prepared deposits.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Trained and guided team members to maintain high productivity and performance metrics.
Customer Service Representative
Dominos Pizza Inc.
02.2018 - 07.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Ensure prep was completed based on daily forecast.
- Assisted with inventory and food waste management.
Education
High School Diploma -
Arundel High School
Gambrills, MD05.2019
Skills
- Employee Schedule Management
- Budget Management
- Ensuring Food Preparation and Safety
- Staff Training and Development
- Control of Labor Costs
- Task Delegation and Assignment
- Supply Ordering and Inventory Management
- Implementation of Loss Prevention Procedures
- Problem-Solving
- Proficiency in Microsoft Excel
- Customer Relationships
- Time Management
- Decision-Making
- Marketing Strategy Execution
- Hiring and Onboarding
- Waste Reduction and Management
Accomplishments
- Marketing:
- Implemented marketing strategies at Store 4633, Millersville, leading to a 15.8% rise in weekly revenue.
- Elevated average weekly sales from $22,000 to $26,000.
- Initiated sales from ground up at the grand opening of Store 9353, Annapolis. By targeting local businesses and schools, I elevated sales to an average of $12,000 weekly before my transfer.
- Staffing & Team Management:
- Collaborated with recruitment teams to optimize hiring and onboarding processes.
- Successfully achieved full staff capacity at Store 4633, comprising Delivery Drivers, Customer Service Reps, and Assistant Managers.
- Mentored and developed a candidate from Delivery Driver to the General Manager role for Store 4606, Arnold.
- Managed and supervised a dynamic team of 24-30 staff members.
- Operational Efficiency:
- Utilized Microsoft Excel to design task tracking tools for team members, enhancing clarity on uncompleted tasks and setting explicit guidelines.
- Developed a prep list using Excel, considering expiration dates and ideal food usage metrics to curtail food wastage and prevent product shortages.
- Recognition:
- Commended by Senior VP of Operations, Ross Behrman, for setting two record weeks concerning Average Delivery Time at Store 4673: First at 21.2 ADT and the second at 20.3 ADT.
- Maintained Store 4673's high-volume status with consistent average weekly sales of $30,000, securing its rank as 8th out of 37 corporate stores in Maryland for the previous quarter
Certification
Servsafe certified
Timeline
General Manager
Dominos Pizza Inc.
04.2023 - Current
General Manager
Dominos Pizza Inc.
05.2022 - 04.2023
General Manager
Dominos Pizza Inc.
02.2019 - 05.2021
Assistant Manager
Dominos Pizza Inc.
07.2018 - 02.2019
Customer Service Representative
Dominos Pizza Inc.
02.2018 - 07.2018
High School Diploma -
Arundel High School
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