Jovan Henry
Chicago,IL
Summary
I have proven to excel in fast-paced environments, I leveraged exceptional customer service and cash handling skills at Checkers Rally's, enhancing guest satisfaction and operational efficiency. My ability to collaborate effectively with teams and maintain high cleanliness standards contributed to a positive dining experience, showcasing a strong work ethic and dedication to excellence.
Overview
2025
2025
years of professional experience
Work History
Server
Dennys Restaurant
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Head Dishwasher
Navy Pier
01.2024 - 10.2024
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Trained new employees on proper dishwashing procedures, ensuring consistent quality across the team.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Assisted in food preparation tasks as needed, contributing to overall kitchen productivity.
- Reduced breakage costs by handling fragile items with care during the washing process.
- Contributed to a safe working environment by immediately addressing potential hazards such as broken glass or slippery floors.
Cashier
Checkers Rally's
04.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
Charles Houston
Chicago, ILSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Cleanliness standards
- Customer service
- Team collaboration
- Supply restocking
Timeline
Head Dishwasher
Navy Pier
01.2024 - 10.2024
Cashier
Checkers Rally's
04.2021 - 11.2021
Server
Dennys Restaurant
Charles Houston
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