Jovan Hockaday
Aurora,CO
Summary
Experienced Building Service Worker with 12 years of experience performing custodial and housekeeping duties, light repair, inventory ordering and stocking and safety hazard checks. Efficient and effective employee with flexible work schedule to accommodate nights, weekends or special events.
Overview
21
21
years of professional experience
Work History
Lrv Service Worker
Regional Transportation District
05.2010 - Current
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Performed cleaning and organization duties.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
Customer Service Agent
Grayline Tours and Charters
04.2007 - 05.2010
- I am responsible for organizing charter groups to get them to their buses easier
- I also book reservations for our shuttle service to Aspen and Copper Mountain.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
Customer Service
Auntie Anne's Pretzels
09.2005 - 04.2007
- I was responsible for selling and making pretzels, organizing supplies, as well as transporting supplies to the other store.
- Provided outstanding customer service.
Customer Service Agent
Boulder Supershuttle
06.2003 - 08.2005
- I was responsible for selling tickets for the shuttle and inputting the addresses people were going to.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Education
High School Diploma -
Hinkley High School
Aurora, CO05.2003
Skills
- Software: All Windows operating systems, Microsoft Word, Excel
- Good driver with clean MVR
- Strong organization and analytical skills
- Workplace Safety
- Patience and Tolerance
- Quality Assurance
Timeline
Lrv Service Worker
Regional Transportation District
05.2010 - Current
Customer Service Agent
Grayline Tours and Charters
04.2007 - 05.2010
Customer Service
Auntie Anne's Pretzels
09.2005 - 04.2007
Customer Service Agent
Boulder Supershuttle
06.2003 - 08.2005
High School Diploma -
Hinkley High School