Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jovan Holley

Flint,MI

Summary

Customer service professional focused on enhancing customer satisfaction and driving company success. Proven track record in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills.

Overview

24
years of professional experience

Work History

AVI Foodsystems
Flint, MI

Customer Service Attendant
11.2024 - 05.2025

Job overview

  • Conducted thorough assessments of service needs, accurately inputting data into electronic systems.
  • Maintained adequate stock of disposable utensils, ensuring customer accessibility and convenience.
  • Performed routine maintenance checks on food truck to uphold operational efficiency.
  • Generated inventory reports to analyze food losses and profit margins effectively.
  • Identified popular products and innovative concepts to enhance brand identity and customer appeal.
  • Reorganized shelves and displays to improve merchandise visibility and accessibility.
  • Stocked shelves with new products, removing outdated or damaged items promptly.
  • Ensured proper stock rotation procedures were followed to minimize obsolescence and maximize sales.

Baymont Inn and Suites
Flint, US

Front Desk Clerk
07.2022 - 02.2023

Job overview

Assisted patrons in locating entertainment and sporting events, handling reservations efficiently.

  • Processed guest and group reservations, managing check-ins and check-outs with precision.
  • Resolved customer complaints independently to enhance overall satisfaction.
  • Welcomed incoming guests, issued room keys, and communicated policies and amenities clearly.
  • Arranged special accommodations for guests to enhance visitor experiences.

AutoZone
Flint, US

Sales Representative
08.2021 - 12.2022

Job overview

  • Cultivated relationships with new and existing clients to boost sales revenue.
  • Negotiated deals while resolving complaints and objections efficiently.
  • Assisted customers with merchandise selection and purchase completion upon store entry.
  • Engaged customers through effective verbal communication to ascertain needs.
  • Identified customer needs by asking targeted questions and recommending optimal solutions.
  • Maintained an organized, well-stocked sales floor featuring latest merchandise to sustain sales revenue.

Tribar Manufacturing LLC
Howell, US

Assembly Line Worker
02.2021 - 01.2022

Job overview

  • Executed hand and automatic assembly operations on components, sub-assemblies, and assemblies.
  • Completed accurate assembly by positioning and aligning components to meet deadlines.
  • Built and packaged products according to multiple work orders while maintaining compliance.
  • Recognized defective materials and reported issues to management for timely resolution.
  • Boxed, labeled, and transferred items to ensure efficient production flow.
  • Utilized established assembly instructions to enhance job completion efficiency.
  • Placed products on work surfaces for further processing, inspection, or wrapping.
  • Maintained minimal supervision throughout assembly processes to meet production targets.

Kentucky Fried Chicken
Flint, US

Team Member
02.2019 - 10.2020

Job overview

  • Built and maintained working relationships with peers and upper management.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Rotated through series of different stations based on team needs.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Used standardized recipes and other instructions to prepare food.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.

Coffee Beanery
Flint, US

Student Assistant
06.2019 - 02.2020

Job overview

  • Oversaw food production, ensuring adherence to quality and consistency standards.
  • Executed kitchen opening and closing tasks with strict compliance to checklists.
  • Maintained well-stocked front line during peak periods and promoted frequent small batch preparation.
  • Implemented sanitation schedules for surfaces and equipment to uphold cleanliness standards.
  • Restocked food items throughout shift to ensure timely ingredient availability for cooking.
  • Adhered to proper food handling techniques, consistently monitoring food temperatures.
  • Sanitized cooking and refrigeration equipment to prevent food-borne illnesses.
  • Prepared garnishes efficiently to minimize wait times during lunch and dinner services.

Cathy Mosley
Flint, US

Caregiver
06.2004 - 10.2005

Job overview

  • Maintained cleanliness by making beds, sweeping floors, and sanitizing surfaces.
  • Monitored vital signs and medication adherence, documenting variances and reactions.
  • Coordinated doctor appointments, exercise schedules, recreation, and family visits.
  • Collaborated with doctors and nurses to develop and communicate patient care plans.
  • Administered medications according to care plans and physician directives.
  • Conducted scheduled patient check-ins and compiled progress reports.
  • Provided transportation for patients to medical and personal care appointments.
  • Supervised daily activities, including medication administration and personal hygiene.

Printcomm
Flint, US

Shipping and Receiving Clerk
02.2001 - 01.2002

Job overview

  • Maintained inventory of shipping materials and supplies to ensure availability.
  • Verified accuracy of shipment contents against manifests, invoices, and orders.
  • Checked customer orders, including labeling and documentation, to prevent shipment delays.
  • Packed and sealed materials, affixing postage for efficient shipping preparation.
  • Corresponded with representatives to resolve damages, shortages, or nonconformance issues.
  • Confirmed correct quantities, destinations, and routing by checking items against work orders.
  • Prepared work orders and bills of lading to facilitate material routing.

Education

Bullock Creek High School
Midland, MI

GED
05-2014

University Overview

Skills

  • Complaint handling and resolution
  • Customer focus and satisfaction
  • Call management and center procedures
  • Brand representation and compliance
  • Relationship management (CRM)
  • Prioritization strategies

Timeline

Customer Service Attendant
AVI Foodsystems
11.2024 - 05.2025
Front Desk Clerk
Baymont Inn and Suites
07.2022 - 02.2023
Sales Representative
AutoZone
08.2021 - 12.2022
Assembly Line Worker
Tribar Manufacturing LLC
02.2021 - 01.2022
Student Assistant
Coffee Beanery
06.2019 - 02.2020
Team Member
Kentucky Fried Chicken
02.2019 - 10.2020
Caregiver
Cathy Mosley
06.2004 - 10.2005
Shipping and Receiving Clerk
Printcomm
02.2001 - 01.2002
Bullock Creek High School
GED
Jovan Holley