Jovan Jackson
Detroit
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Teleperformance
01.2020 - 01.2024
Addressed and resolved customer issues efficiently, ensuring high levels of customer satisfaction. Generated sales leads through effective identification and assessment of customer needs. Managed customer accounts and processed orders with precision, utilizing both telephonic and live chat platforms.
Inbound Sales Representative
Comcast
09.2016 - 12.2019
Managed high-volume inbound calls, efficiently addressing customer inquiries and generating sales leads.
Assessed individual customer needs to provide tailored solutions, ensuring customer satisfaction and account management.
Resolved customer issues and documented orders, utilizing live chat and other communication platforms to enhance service delivery.
Education
General Studies
Highland Park High School
Highland Park, MI06.2002
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Timeline
Customer Service Representative
Teleperformance
01.2020 - 01.2024
Inbound Sales Representative
Comcast
09.2016 - 12.2019
General Studies
Highland Park High School