Jova'n Lee

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Increased customer satisfaction by providing professional and courteous front desk support.
• Contributed to a positive work environment by fostering open communication among colleagues.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
• Strengthened office organization by implementing new filing systems and digital record-keeping practices.
• Ensured timely completion of projects by coordinating resources across multiple teams effectively.
• Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
• Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
• Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
• Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.

• Worked with children of varying age, interest, skill, and developmental levels.
• Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
• Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
• Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
• Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
• Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
• Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
• Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
• Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
• Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
• Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
• Assisted with maintenance and upkeep of campgrounds to promote clean environment.
• Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
• Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Solved customer challenges by offering relevant products and services.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

(Clinical Service Representative ll -Current ( received 3 raises,promotion)

•Answers incoming calls from patients,specialists/ physicians and other health care providers (internal and external).

•Responds to patient, physician and nursing staff questions directly within scope of position;

•routes calls to residents, physician extenders or physicians when appropriate.

•Requests and inputs patient medical information.

• Examines test results, imaging, hospital,and emergency documents. •Those records required for specialist review on appointment approval.

•Obtains prior medical records and studies if appropriate.

• Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
• Participated in ongoing professional development opportunities to stay current on best practices in healthcare delivery.
• Facilitated seamless communication between patients, healthcare providers, and administrative staff by maintaining organized documentation of patient interactions.
• Provided compassionate care to patients across diverse age groups and medical conditions.
• Provided vital support during emergency situations, remaining calm under pressure and ensuring proper protocols were followed for optimal patient outcomes.
• Aided in the implementation of new technology platforms for streamlined record-keeping and enhanced data analysis capabilities.
• Received recognition for outstanding performance as a Clinical Service Representative, consistently receiving positive feedback from both patients and colleagues alike.
• Ensured strict adherence to confidentiality protocols, safeguarding sensitive patient information at all times.
• Educated patients on preventative health measures, empowering them to take proactive steps toward improved wellbeing.
• Collaborated with other departments in the organization to optimize resource allocation and improve overall operational efficiency.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Engaged with customers to effectively build rapport and lasting relationships.

Welcomed customers with professional demeanor.

Maintained organized and accessible inventory on the retail floor.

Processed purchases, returns, and resolved discrepancies.

• Built relationships with customers to encourage repeat business.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

• Managing operations: Ensuring the restaurant runs smoothly by following company policies, procedures, and programs • Managing the team: Supervising the team, providing feedback, and coaching for improved performance • Responding to customer concerns or issues promptly and professionally • Recruiting customer-focused team members • Maintaining adequate staffing levels

• Ensuring compliance with uniform and appearance standards

• Communicating employment action up to and including termination

• Executing marketing plans

• Suggestively selling to increase the check average when taking an order

• Creating a positive presence in the community

• Delivering quality products and customer service: Ensuring that products meet Papa John's standards and that customers are satisfied

• Managing inventory: Using company systems to help manage inventory levels and reduce loss

• Managing cash: Performing cash management duties using the POS and shift reports

• Managing operations: Ensuring the restaurant runs smoothly by following company policies, procedures, and programs

• Managing the team: Supervising the team, providing feedback, and coaching for improved performance

• Responding to customer concerns or issues promptly and professionally

• Recruiting customer-focused team members

• Maintaining adequate staffing levels

• Ensuring compliance with uniform and appearance standards

• Communicating employment action up to and including termination

• Executing marketing plans

• Suggestively selling to increase the check average when taking an order

• Creating a positive presence in the community

•Delivering quality products and customer service: Ensuring that products meet Papa John's standards and that customers are satisfied

• Managing inventory: Using company systems to help manage inventory levels and reduce loss

• Managing cash: Performing cash management duties using the POS and shift reports