Jovan Martello
Jonesboro,GA
Summary
Proven Administrative Assistant with a track record of enhancing office productivity and improving data management systems at Fresenius Medical Kidney Care. Excelled in customer relations and Microsoft Excel, achieving streamlined operations. Demonstrated exceptional time management and computer proficiency, significantly boosting efficiency and client satisfaction.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Fresenius Medical Kidney Care
01.2021 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Administrative Officer
Shepherd Center
11.2010 - 03.2022
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
Education
Associate of Applied Science - Medical Assisting
Delgado Community College
New Orleans, LA05.2005
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
- Clerical Support
- Scheduling
Timeline
Administrative Assistant
Fresenius Medical Kidney Care
01.2021 - 05.2024
Administrative Officer
Shepherd Center
11.2010 - 03.2022
Associate of Applied Science - Medical Assisting
Delgado Community College
Similar Profiles
Deborah MartinezDeborah Martinez
Insurance Coordinator at Fresenius Medical Kidney CareInsurance Coordinator at Fresenius Medical Kidney Care
Roxana Morejon PerezRoxana Morejon Perez
Patient Care Technician - CCHT at Fresenius Medical Kidney CarePatient Care Technician - CCHT at Fresenius Medical Kidney Care
Erika MaganaErika Magana
PC Technician at Fresenius Medical Kidney CarePC Technician at Fresenius Medical Kidney Care