JOVAN MERCADO
Queen Creek,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Sortation Associate
Amazon
Mesa, AZ
11.2020 - Current
- Followed safety protocols when operating machinery or lifting heavy objects.
- Adhered to OSHA and Hazmat procedures for storing and handling materials.
- Participated in business safety committee meetings and health and safety audits.
- Provided guidance on proper use of personal protective equipment (PPE).
Custumer Service Representative
Telepreformance
Sierra Vista
09.2019 - 07.2020
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Enhanced productivity by maintaining control over direction of conversations.
Food Service Worker
Papa Johns
Fort Huachuca
12.2018 - 08.2019
- Kept delivery vehicle clean and neat to maintain company's professional reputation
- Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Food Service Worker
Subway
Fort Huachuca
08.2016 - 02.2017
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas
- Used downtime to prepare ingredients and restock supplies for expected busy periods
- Cooked batches of food according to standard recipes.
Education
High School Diploma -
Tallassee High School
Skills
- Adaptability
- Warehouse Safety
- Problem solving
- Multi-tasking
- Problem-solving skills
- Regulatory Compliance
- Teamwork
- communications
Affiliations
Drawing
Timeline
Sortation Associate
Amazon
11.2020 - Current
Custumer Service Representative
Telepreformance
09.2019 - 07.2020
Food Service Worker
Papa Johns
12.2018 - 08.2019
Food Service Worker
Subway
08.2016 - 02.2017
High School Diploma -
Tallassee High School