Jovan Morgan
Oklahoma City,OK
Summary
Adept at providing exceptional technical support and customer service, as demonstrated at Da Vinci Network Services, excelling in troubleshooting software and understanding customer needs. The background as a professional barber showcases versatility and commitment to quality, blending technical proficiency with superior interpersonal skills.
Overview
26
26
years of professional experience
Work History
Professional Barber
Self Employed/Southpark Barbershop
08.2018 - Current
- Assisted with administrative tasks such as answering over 50 phone calls per day, managing correspondence, and maintaining accurate client records to support smooth business operations.
- Contributed to salon marketing efforts through engaging social media content showcasing photos of client transformations.
- Maintained a clean and sanitary work environment, adhering to strict hygiene standards to ensure client safety and comfort.
- Participated in ongoing professional development opportunities, staying current on latest trends and techniques in the industry.
Technical Support Representative
Da Vinci Network Services
05.2012 - 11.2017
- Providing Technical Support for medical billing software to over200 agencies statewide
- Listening and interpreting customers needs and exceeding expectations
- Troubleshooting our company software along with common computer obstacles
- Provide remote technical support to clients using various communication channels.
- Ensured compliance with company policies and procedures during all technical support activities.
Technical Support Specialist
Sprint Wireless
04.2010 - 05.2012
- Providing technical support for over 50 products including cellular phones, PDA's, laptop and desktop computers
- Communicating rate plan information best for customers while protecting business needs
- Processing personal information such as credit cards, checking accounts, and social security information while insuring customer confidentiality
- Listening and interpreting customers needs and exceeding expectations
Customer Service Specialist
At&t Wireless
09.2001 - 04.2009
- Communicating rate plan information best for customers while protecting business needs
- Processing personal information such as credit cards, checking accounts, and social security information while insuring customers confidentiality
- Listening and interpreting customers needs and exceeding expectations
- Handling multiple systems simultaneously such as CBIS, SIEBEL, ATLAS, AXYS, LIGHTBRIDGE, KRONOS, while operation the call master and interacting with the customer
Waiter
Jimmy Johnsons Bar & Grill
03.2000 - 03.2002
- As part of the wait staff we worked hard to:
- Deliver food promptly with a smile
- Create a comfortable atmosphere for families
- Provide every customer with outstanding service while handling several request at once
Cashier/Salesperson
Calido Chile Traders
06.1999 - 03.2000
- Provide a clean and safe environment for customers
- Educate customers on new and exciting products
- Handle cash, checks, and credit cards while assisting customers needs
Education
General Studies
Oklahoma City Community College
12.2001
High School Diploma - undefined
Northeast Academy of Health Sciences and Engineering
Oklahoma City, Oklahoma05.2000
Skills
- Data verification
- Account management
- Telephone etiquette
- Compliance management
Timeline
Professional Barber
Self Employed/Southpark Barbershop
08.2018 - Current
Technical Support Representative
Da Vinci Network Services
05.2012 - 11.2017
Technical Support Specialist
Sprint Wireless
04.2010 - 05.2012
Customer Service Specialist
At&t Wireless
09.2001 - 04.2009
Waiter
Jimmy Johnsons Bar & Grill
03.2000 - 03.2002
Cashier/Salesperson
Calido Chile Traders
06.1999 - 03.2000
High School Diploma - undefined
Northeast Academy of Health Sciences and Engineering
General Studies
Oklahoma City Community College
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