Jovan Parker
Groves
Summary
Results-driven LSS Lead Technician at Vallen Distribution Inc. with expertise in diagnostic testing and mechanical troubleshooting. Enhanced customer satisfaction through effective communication and timely service resolutions. Mentored junior technicians, fostering a collaborative environment while ensuring compliance with quality standards and optimizing system performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
LSS Lead Technician
Vallen Distribution Inc.
07.2012 - Current
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on fire protection and safety equipment.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Tested components and systems to evaluate performance and identify concerns.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
Education
Nederland High School
Nederland, TXSkills
- Testing and repair
- Diagnostic testing
- System maintenance
- Mechanical troubleshooting
Certification
FAL-1775258
FEL-A-1731521
RME-I-1987759
Timeline
LSS Lead Technician
Vallen Distribution Inc.
07.2012 - Current
Nederland High School
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