Jovan Roche
Miami,FL
Summary
Visionary leader with a strong background in finance, trading, and insurance, recognized for founding JR28 Trading—a platform that empowers diverse investors through actionable insights and education. Demonstrates extensive expertise in claims management and business operations, driving efficiency and innovation within high-pressure environments. Proven ability to cultivate best practices that align with organizational and regulatory standards, ensuring successful outcomes. Committed to building lucrative client relationships while enhancing processes to achieve strategic goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Drive Associate Consultant
Progressive Insurance
Miami, FL
11.2024 - Current
- Utilized expertise in insurance policies to assist clients while ensuring regulatory compliance
- Enhanced client satisfaction and loyalty through exceptional customer service and policy support
Founder
ZION
Miami, FL
03.2022 - Current
- Designed a unified ecosystem for crypto enthusiasts, streamlining access to opportunities and insights
- Fostered collaboration among members while driving innovations in micro-crypto trading strategies
Founder & CEO
JR28 Trading
Miami, FL
11.2019 - Current
- Created a thriving social trading community, educating members on investment strategies and momentum trading
- Spearheaded expansion from options trading to broader financial markets, leveraging insights to drive growth
- Delivered actionable financial guidance, boosting community success in equity and crypto markets
Qualified Sub (Leadership Team)
Progressive Insurance
Miramar, FL
03.2019 - 03.2020
- Oversaw team efforts to boost accuracy in claims handling, ensuring targets were met.
- Conducted regular meetings with staff to discuss progress, challenges, and opportunities.
- Helped employees feel valued and supported on interpersonal, customer and operational issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Contributed ideas at executive level meetings on ways to improve organizational effectiveness.
- Provided guidance to subordinates on how to improve their performance and develop new skills.
Claims Generalist Intermediate (Bodily Injury)
Progressive Insurance
Miramar, FL
07.2018 - 03.2020
- Handled complex bodily injury claims, ensuring fairness and legal compliance
- Processed large volumes of data accurately while meeting established deadlines.
- Assessed claim information and recommended appropriate actions in accordance with company policies.
- Interacted with customers via telephone or email to provide updates on their claims status.
- Investigated, evaluated and negotiated settlements of various types of insurance claims.
- Developed strategies for mitigating losses on complex cases.
- Approved reserves and payments.
Claims Service Representative (Auto Damage)
Progressive Insurance
Miami, FL
08.2014 - 04.2017
- Oversaw large-scale claims assessments and settlements, ensuring optimal customer satisfaction.
- Conducted thorough investigations of claims by reviewing documents, interviewing involved parties, and consulting with experts.
- Identified and pursued opportunities for subrogation to recover funds from third parties responsible for losses.
- Coordinated with repair facilities and contractors to obtain repair estimates and ensure quality services.
Center Operations Manager
Miami Beach Medical Group
Miami, FL
11.2013 - 07.2014
- Increased membership from 150 to 400, driving $400K in monthly revenue through operational enhancements
- Streamlined workflows by transitioning the office to paperless operations
- Implemented strategies to increase efficiency within the center's operations.
- Established partnerships with community organizations to promote center programs and services.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Facilitated team meetings, fostering communication and collaborative problem-solving.
- Analyzed center performance metrics to identify trends and areas for improvement.
- Oversaw the implementation of technology upgrades, improving operational efficiency.
Medical Practice Manager
Burgos Medical Center
Miami, FL
09.2007 - 08.2011
- Directed daily operations for a medical practice, ensuring compliance and optimizing staff productivity
- Provided guidance on resolving conflicts between staff members or physicians when necessary.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
- Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
- Complied with OSHA and HIPAA regulations.
- Consulted with clinicians to develop business strategy.
Restaurant Department Manager
McDonald's
Miami, FL
08.2007 - 05.2011
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Suggested cost-effective methods to efficiently allocate resources.
- Oversaw food preparation, production and presentation according to quality standards.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Education
Associate of Arts - Business Administration, Management & Operations
Miami Dade College
Health & Life Insurance Certification -
Kaplan University
Skills
Organizational Strategy
- Client Relationship Development
- Claims Management
- Team Leadership
- Staff development
- Analytical Problem Solving
- Complex Problem-solving
- Efficiency
- Negotiation
- Data analysis
- Trend analysis
- Documentation and reporting
Certification
- All lines adjuster
- Florida Notary Public
Top Achievements
- Founded JR28 Trading, a pioneering social trading platform that generated over $1.5 million in revenue, empowering over 500 members with actionable financial education and trading strategies.
- Spearheaded the transition from options trading to a multi-market strategy, identifying opportunities in equities, cryptocurrencies, and other markets, ensuring community success in diverse financial environments.
- Designed and launched ZION, a unified crypto ecosystem, enabling streamlined access to trading opportunities, micro-crypto insights, and community-driven collaborations.
- Played a key leadership role in accounts receivables for Progressive Insurance's Miami office, implementing standardized processes across multiple offices to improve efficiency and accuracy.
- Participated in a pilot program for bodily injury claims processing at Progressive Insurance, helping refine and implement innovative approaches to claims management.
- Became a leader in most teams at Progressive Insurance, coaching colleagues, developing strategies, and paving the way for innovative processes that improved team performance and outcomes.
- Expanded membership at Miami Beach Medical Group from 150 to 400, driving $400,000 in monthly revenue through operational enhancements and new service offerings.
- Successfully transitioned medical offices to paperless operations, streamlining workflows and increasing efficiency in healthcare management.
- Grew Medicare HMO patient membership at Burgos Medical Center from 0 to 150, generating approximately $150,000 in monthly revenue through strategic patient acquisition.
- Managed operations for a McDonald’s restaurant with annual sales exceeding $3 million, leading a team of 50+ employees and ensuring optimal inventory and food quality.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Drive Associate Consultant
Progressive Insurance
11.2024 - Current
Founder
ZION
03.2022 - Current
Founder & CEO
JR28 Trading
11.2019 - Current
Qualified Sub (Leadership Team)
Progressive Insurance
03.2019 - 03.2020
Claims Generalist Intermediate (Bodily Injury)
Progressive Insurance
07.2018 - 03.2020
Claims Service Representative (Auto Damage)
Progressive Insurance
08.2014 - 04.2017
Center Operations Manager
Miami Beach Medical Group
11.2013 - 07.2014
Medical Practice Manager
Burgos Medical Center
09.2007 - 08.2011
Restaurant Department Manager
McDonald's
08.2007 - 05.2011
Associate of Arts - Business Administration, Management & Operations
Miami Dade College
Health & Life Insurance Certification -
Kaplan University