Jovan Salazar
Rio Rancho,United States
Summary
Willing to relocate: Anywhere. Authorized to work in the US for any employer.
As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Shelter Support Aide
Family Endeavors
Albuquerque, United States
04.2025 - 04.2025
- Established foundational guidelines for Albuquerque's first homeless micro-pallet homes, which provided a supportive environment for individuals in recovery.
- Managed case management services effectively, streamlining support processes for individuals facing homelessness and helping them transition back into society successfully.
- Developed and implemented behavioral referral processes that connected clients to essential resources, ensuring they received the proper care and support they needed.
- Oversaw security protocols diligently, which created a safe environment for both clients and staff, allowing everyone to focus on recovery without distractions.
- Assisted individuals in creating personalized recovery plans, which empowered them to set and achieve meaningful goals during their reintegration process.
Office Assistant
Nm Brief Relief
Albuquerque, United States
02.2022 - 12.2024
- Assisted customers in selecting products based on their individual needs, which helped improve overall customer satisfaction and loyalty to the store.
- Educated clients about the different strains and their effects, leading to informed choices that enhanced their overall experience.
- Maintained a clean and organized workspace, ensuring compliance with safety regulations, which contributed to a positive shopping environment for all customers.
- Collaborated with the management team to develop and implement sales promotions, resulting in a noticeable increase in foot traffic and sales during peak seasons.
Shift Leader, crew member
Dunkin Donuts
Rio rancho, United States
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Cook, Cashier, Host, Shift Leader
Dennys restaurant
Rio Rancho, United States
- Prepared a wide variety of dishes during peak hours, which ensured customer satisfaction and loyalty by consistently delivering high-quality meals in a timely manner.
- Handled cash transactions accurately, helping to maintain the restaurant's financial integrity while providing friendly service that encouraged repeat visits.
- Welcomed and seated guests efficiently, which created a warm and inviting atmosphere that contributed to a 15% increase in customer retention during busy weekends.
- Led shifts by training new team members, helping to foster a collaborative environment and improve overall team performance, which resulted in a smoother operation and happier customers.
Home Health Aide
Conduent
Albuquerque, NM
04.2018 - 10.2023
- Provided compassionate care to elderly clients, ensuring their daily needs were met and enhancing their overall quality of life.
- Managed grooming and hygiene routines, which promoted comfort and dignity for clients.
- Coordinated grocery store trips, helping clients access nutritious food and maintain their independence.
- Assisted clients with bill payments, ensuring timely management of their finances to reduce stress.
- Organized transportation for clients to and from medical appointments, which facilitated better health outcomes and regular check-ups.
Home Health Aide
New Choices Inc
Albuquerque, NM
04.2016 - 03.2018
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
Customer Service Representative
Alorica
Albuquerque, NM
07.2017 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Host/Server/Bartender
Fat Squirrel Pub & Grille
Rio Rancho, NM
02.2016 - 12.2016
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Cashier and Customer Service
LOT-A-BURGER
Rio Rancho, NM
04.2014 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
Cashier and Customer Service
Twisters
Rio Rancho, NM
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Criminal Science
Colorado Technical University-Online
Colorado Springs, CO12-2025
Bachelor of Arts - Massage Therapy
Universal Therapeutic Massage Institute
Albuquerque, NM05-2015
Skills
- Cleaning Experience
- Bartending
- Senior Care
- Meal Preparation
- Laundry
- Call Center
- Cooking
- Caregiving
- Home Care
- Customer Service
- Food Preparation
- Vital Signs
Certification
- CPR Certification Present
- ServSafe May 2023 to May 2026
- Drivers License
- Home Health Aide
Languages
English - Fluent
Timeline
Shelter Support Aide
Family Endeavors
04.2025 - 04.2025
Office Assistant
Nm Brief Relief
02.2022 - 12.2024
Home Health Aide
Conduent
04.2018 - 10.2023
Customer Service Representative
Alorica
07.2017 - 02.2018
Home Health Aide
New Choices Inc
04.2016 - 03.2018
Host/Server/Bartender
Fat Squirrel Pub & Grille
02.2016 - 12.2016
Cashier and Customer Service
LOT-A-BURGER
04.2014 - 08.2015
Shift Leader, crew member
Dunkin Donuts
Cook, Cashier, Host, Shift Leader
Dennys restaurant
Cashier and Customer Service
Twisters
Bachelor of Science - Criminal Science
Colorado Technical University-Online
Bachelor of Arts - Massage Therapy
Universal Therapeutic Massage Institute