Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jovan Salazar

Rio Rancho,United States

Summary

Willing to relocate: Anywhere. Authorized to work in the US for any employer.

As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Shelter Support Aide

Family Endeavors
04.2025 - 04.2025
  • Established foundational guidelines for Albuquerque's first homeless micro-pallet homes, which provided a supportive environment for individuals in recovery.
  • Managed case management services effectively, streamlining support processes for individuals facing homelessness and helping them transition back into society successfully.
  • Developed and implemented behavioral referral processes that connected clients to essential resources, ensuring they received the proper care and support they needed.
  • Oversaw security protocols diligently, which created a safe environment for both clients and staff, allowing everyone to focus on recovery without distractions.
  • Assisted individuals in creating personalized recovery plans, which empowered them to set and achieve meaningful goals during their reintegration process.

Office Assistant

Nm Brief Relief
02.2022 - 12.2024
  • Assisted customers in selecting products based on their individual needs, which helped improve overall customer satisfaction and loyalty to the store.
  • Educated clients about the different strains and their effects, leading to informed choices that enhanced their overall experience.
  • Maintained a clean and organized workspace, ensuring compliance with safety regulations, which contributed to a positive shopping environment for all customers.
  • Collaborated with the management team to develop and implement sales promotions, resulting in a noticeable increase in foot traffic and sales during peak seasons.

Shift Leader, crew member

Dunkin Donuts
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Cook, Cashier, Host, Shift Leader

Dennys restaurant
  • Prepared a wide variety of dishes during peak hours, which ensured customer satisfaction and loyalty by consistently delivering high-quality meals in a timely manner.
  • Handled cash transactions accurately, helping to maintain the restaurant's financial integrity while providing friendly service that encouraged repeat visits.
  • Welcomed and seated guests efficiently, which created a warm and inviting atmosphere that contributed to a 15% increase in customer retention during busy weekends.
  • Led shifts by training new team members, helping to foster a collaborative environment and improve overall team performance, which resulted in a smoother operation and happier customers.

Home Health Aide

Conduent
04.2018 - 10.2023
  • Provided compassionate care to elderly clients, ensuring their daily needs were met and enhancing their overall quality of life.
  • Managed grooming and hygiene routines, which promoted comfort and dignity for clients.
  • Coordinated grocery store trips, helping clients access nutritious food and maintain their independence.
  • Assisted clients with bill payments, ensuring timely management of their finances to reduce stress.
  • Organized transportation for clients to and from medical appointments, which facilitated better health outcomes and regular check-ups.

Home Health Aide

New Choices Inc
04.2016 - 03.2018
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
  • Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.

Customer Service Representative

Alorica
07.2017 - 02.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Host/Server/Bartender

Fat Squirrel Pub & Grille
02.2016 - 12.2016
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.

Cashier and Customer Service

LOT-A-BURGER
04.2014 - 08.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.

Cashier and Customer Service

Twisters
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor of Science - Criminal Science

Colorado Technical University-Online
Colorado Springs, CO
12-2025

Bachelor of Arts - Massage Therapy

Universal Therapeutic Massage Institute
Albuquerque, NM
05-2015

Skills

  • Cleaning Experience
  • Bartending
  • Senior Care
  • Meal Preparation
  • Laundry
  • Call Center
  • Cooking
  • Caregiving
  • Home Care
  • Customer Service
  • Food Preparation
  • Vital Signs

Certification

  • CPR Certification Present
  • ServSafe May 2023 to May 2026
  • Drivers License
  • Home Health Aide

Languages

English - Fluent

Timeline

Shelter Support Aide

Family Endeavors
04.2025 - 04.2025

Office Assistant

Nm Brief Relief
02.2022 - 12.2024

Home Health Aide

Conduent
04.2018 - 10.2023

Customer Service Representative

Alorica
07.2017 - 02.2018

Home Health Aide

New Choices Inc
04.2016 - 03.2018

Host/Server/Bartender

Fat Squirrel Pub & Grille
02.2016 - 12.2016

Cashier and Customer Service

LOT-A-BURGER
04.2014 - 08.2015

Shift Leader, crew member

Dunkin Donuts

Cook, Cashier, Host, Shift Leader

Dennys restaurant

Cashier and Customer Service

Twisters

Bachelor of Science - Criminal Science

Colorado Technical University-Online

Bachelor of Arts - Massage Therapy

Universal Therapeutic Massage Institute

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