Jovan Sosa
Baltimore,MD
Summary
Proactive Audio Engineer with extensive experience in live mixing, audio equipment setup, and sound quality management. Skilled in troubleshooting technical issues, collaborating with directors and clients, and ensuring seamless event production. Proven ability in sales and customer service, enhancing customer satisfaction and store performance. Both adaptable and quick learner, ensuring efficient work flow.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Audio Engineer
Baltimore Center Stage
08.2022 - Current
- Set up, tested, maintained and operated audio hardware prior to events and shows.
- Provided live mixing for various theater shows and events of various sizes and importance.
- Use various audio equipment with multiple applications and features.
- Set up and managed cable layouts and stage plots in varying scenarios
- Worked with clients in an efficient and prompt manner to ensure satisfaction
- Implemented best practices in troubleshooting technical issues to minimize downtime during productions.
- Collaborated closely with directors to ensure alignment of creative vision throughout the production.
- Regulated volume level and sound quality during recording productions.
- Elevated overall acoustic experience at live events through precise sound system calibration and monitoring techniques.
- Improved team communication by fostering an open dialogue between engineers, musicians, managers, and other stakeholders involved in projects.
- Solved complex audio issues during live events, ensuring uninterrupted performances.
Cashier
Microcenter
07.2021 - 10.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Upsold additional products and services to increase revenue.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Sales Associate
Old Navy
08.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Certification - Music Production And Audio Recording Technology
The Community College of Baltimore County
Essex06.2020
High School Diploma -
Eastern Technical High School
Essex, MD06.2017
Skills
- Digital Audio Workstations
- Signal Flow Understanding
- Managing sound quality
- Audio Mixing Proficiency
- Equipment Setup
- Audio Mixers
- Foley and Sound Effects
- Critical Listening Abilities
- Sound Engineering
- Audio Cabling
- 2D and 3D renderings
Certification
Music Production and Audio Recording Technology
Music Production
I enjoy making music for myself and others. It a passion that I wish to share with those who also like to envelope themselves in the world of sound.
Timeline
Audio Engineer
Baltimore Center Stage
08.2022 - Current
Cashier
Microcenter
07.2021 - 10.2021
Sales Associate
Old Navy
08.2018 - 01.2020
Certification - Music Production And Audio Recording Technology
The Community College of Baltimore County
High School Diploma -
Eastern Technical High School