Jovan Toussaint
Miramar,FL
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills to improve the overall capabilities of the organization's IT and Business systems.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Analyst
Bluegreen Vacations
05.2021 - Current
- Work with business partners to obtain. define requirements.
- Using JIRA to document epics, users stories, risks, issues, defects.
- Adhere to SDLC processes and ensure that all reporting or project tracking needs are met.
- Assist in research and evaluation of technical solutions to business related system issues to recommend most
efficient and cost effective solution considering existing systems, available technology, desired results, and
business partner needs. - Work with other IT team members in resolving existing system and/or project related issues.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
BUSINESS ANALYST I
FLORIDA POWER & LIGHT
02.2018 - 05.2021
- Collaborated with stakeholders to define project objectives and criteria.
- Document and maintain detailed functional specifications from which system changes can be developed.
- Using JIRA to document epics, users stories, risks, issues, defects.
- Delivered, maintain and troubleshoot SAP functionality as well as perform configurations.
- Develop and execute test plans, test scenarios, and test scripts as needed.
- Provide input to Project Manager and/or Release Coordinator related to schedules and status updates including identification of risk and escalation of critical issues.
- Communicate and work close with internal cross functional teams and subject matter experts
PROJECT ASSISTANT
FISK ELECTRIC
05.2014 - 07.2017
- Maintain, organize review and distribute contract documents
- Maintain daily reports and daily project expenditures
- Prepare expense reports for approval and processing
- Assist project accountant and process Subcontractor pay requisitions
- Employee time entry and payroll submissions to payroll service
- Assisted Project Executive in verifying accounts receivables and payables
- Worked with Project Manager and Construction Manager to ensure completion of projects (Panorama Tower – Miami, FL).
Education
Bachelor of Science - Information Technology Project Management
Broward College
05.2019
Associate of Arts : Business Administration and Management -
Broward College
05.2017
Skills
- Applied Scrum for Agile Project Management
- Agile Methodology
- SAP FICA, FICO
- Salesforce
- JIRA
- Quality Assurance Testing (QMetry, Selenium framework)
- Visio
- Solid understanding of the software development life cycle (SDLC)
- MS Excel, MS Word, MS PowerPoint, MS Project & SharePoint
- Problem solving and ability to work under pressure
- Communication and interpersonal skills
- Requirement Gathering and Analysis
- Recommendations for Action
- Business Process Improvement
Certification
- Salesforce Certified Administrator License - May 2022
- Applied Scrum for Agile Project Management – May 2021
Timeline
Business Analyst
Bluegreen Vacations
05.2021 - Current
BUSINESS ANALYST I
FLORIDA POWER & LIGHT
02.2018 - 05.2021
PROJECT ASSISTANT
FISK ELECTRIC
05.2014 - 07.2017
Bachelor of Science - Information Technology Project Management
Broward College
Associate of Arts : Business Administration and Management -
Broward College