Jovan Watson
Edison ,NJ
Summary
Upbeat, customer-focused Sales Associate with a year of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.
Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities.
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 1 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Overview
1
1
year of professional experience
Work History
Shipping and Receiving Associate
Burlington Coat Factory
East Brunswick, NJ
07.2020 - 09.2020
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Organized storage areas to maximize movement efficiency and minimize labor.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Operated lift and hand trucks to transfer materials to and from target areas.
Sales Associate
The Gap
Edison, NJ
08.2019 - 02.2020
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Surpassed daily sales goals by [Number]% by cross-selling [Product or Service] and promoting additional products.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended merchandise to customers based on needs and preferences.
- Stayed up to date on store promotions, payment policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Educated customers on product and service offerings.
- Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Sold various products by explaining unique features and educating customers on proper application.
Education
High School Diploma -
Highland Park High School
Highland Park, NJTimeline
Shipping and Receiving Associate
Burlington Coat Factory
07.2020 - 09.2020
Sales Associate
The Gap
08.2019 - 02.2020
High School Diploma -
Highland Park High School