JOVANA ALEKSIC
Vail,CO
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Server
Pepis Restaurant
01.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Server
Golden Eagle Inn
05.2022 - 10.2022
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Served food and beverages promptly with focused attention to customer needs.
Server
Up The Creek
12.2018 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Front Desk Agent
Evergreen Lodge
03.2019 - 01.2020
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Retail Sales Associate
FRINJE
10.2018 - 04.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Host, Food Runner and Busser
BOL
06.2018 - 04.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Breakfast Server
Evergreen Lodge
11.2018 - 03.2019
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Worked closely with the host staff to accommodate special seating requests or large parties.
Banquet Server, Host
Marriott Mountain Resort
06.2018 - 10.2018
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Host, Food Runner, Busser
Marriott Mountain Resort
06.2017 - 10.2017
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Journalism And Mass Communication
Faculty of Philosophy
Novi Sad, Serbia04-2018
High School Diploma -
Gimnazija Zarko Zrenjanin
Vrbas, Serbia05-2014
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- High-volume dining
- Table setting knowledge
- Wine service
- Team member support
- Dining crew workflow optimization
- Hostess support
- Multitasking
- Customer Satisfaction
- Catering experience
Timeline
Server
Golden Eagle Inn
05.2022 - 10.2022
Front Desk Agent
Evergreen Lodge
03.2019 - 01.2020
Server
Pepis Restaurant
01.2019 - Current
Server
Up The Creek
12.2018 - 02.2022
Breakfast Server
Evergreen Lodge
11.2018 - 03.2019
Retail Sales Associate
FRINJE
10.2018 - 04.2019
Host, Food Runner and Busser
BOL
06.2018 - 04.2019
Banquet Server, Host
Marriott Mountain Resort
06.2018 - 10.2018
Host, Food Runner, Busser
Marriott Mountain Resort
06.2017 - 10.2017
Journalism And Mass Communication
Faculty of Philosophy
High School Diploma -
Gimnazija Zarko Zrenjanin
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