Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
Generic

Jovana Berenice Nuñez

Novato,CA

Summary


Dedicated sales professional offering experience recommending, selecting, and assisting with locating merchandise based on the needs of the individual consumer.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Retail Salesperson

Nordstrom
10.2023 - Current
  • Greet customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Select correct products based on customer needs, product specifications and applicable regulations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Issue receipts and processed refunds, credits, or exchanges.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Spanish Medical Interpreter

Lexi Interpretations
05.2021 - Current
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Interpreted spoken and written languages other than English and vice versa.
  • Helping patients understand diagnoses, treatments, and procedures, and assisting providers in understanding patient concerns.
  • Followed ethical codes to protect confidentiality of patient medical information.

Salesperson

Victory Chevrolet & Cadillac
07.2023 - 10.2023
  • Approach, greet and offer assistance and direction to customers.
  • Explain product performance, specs and application to potential buyers, maintain lot.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Responded to customer enquiries via telephone and email.

Vendor (Freelance)

Coty
08.2022 - 11.2022
  • Sell beauty products, meet or exceed assigned sales
  • Talk about product to customer, establish and maintain client relationships.
  • Answered questions and assisted customers with item selection and location.
  • Set up displays and signage to attract customers and boost sales.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Prestige Lead

Macy's
08.2021 - 11.2022
  • Sell beauty products, meet or exceed assigned sales
  • Talk about product to customer, solve customers issues, attend seminars.
  • Have events set up when products would launch.
  • Provided personalized skincare recommendations to specifically target top concerns.
  • Identified client needs and recommended products based on preferences and requirements.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.

Housekeeping Supervisor

Graton Casino
01.2019 - 08.2021
  • Responsible for ensuring housekeeping standards are met, supervising staff on a daily basis
  • Interpreter (Spanish)
  • Communicated repair needs to maintenance staff.
  • Increased employee performance through effective supervision and training.
  • Worked with front desk to respond promptly to all guest requests.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Conducted regular room inspections to verify compliance with housekeeping standards.

Front Desk Ambassador

Graton Casino
09.2016 - 01.2019
  • In charge of reception, assisting and serving guests from their entry to their departure from establishment
  • Serve VIP guests.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Casino Service Agent

Graton Casino
05.2014 - 09.2016
  • Help customers with their questions and address issues regarding questions about their player card, or call to see if they wanted to participate in future events.
  • Responded to customer requests for products, services, and company information.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Participated in casino events.
  • Answer questions over the phone regarding reservations and rides.

Cashier

Graton Casino
12.2014 - 05.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Handle merchandise returns and exchanges.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Server

Mi Tierra Restaurant
08.2012 - 05.2014
  • Prepare room for dining by clothing tables and setting decorations, condiments, napkins, service plates and utensils
  • Helped guests with food and beverage selections
  • Maintained dining ambiance with an enthusiastic attitude.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Inspected dishes and utensils for cleanliness.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

Santa Rosa Junior College
Santa Rosa, CA

Diploma - undefined

Point Arena High School
Point Arena, CA
06.2010

Skills

  • Communication
  • Team Player
  • Punctual
  • Leadership
  • Great Communication
  • Problem-Solving
  • Computer Literacy
  • Customer care

Certification

  • SELF AWARENESS
  • EMOTIONAL INTELLIGENCE

Awards

  • GRATON ACHIEVER
  • JOB COACH

Languages

English
Spanish

Timeline

Retail Salesperson

Nordstrom
10.2023 - Current

Salesperson

Victory Chevrolet & Cadillac
07.2023 - 10.2023

Vendor (Freelance)

Coty
08.2022 - 11.2022

Prestige Lead

Macy's
08.2021 - 11.2022

Spanish Medical Interpreter

Lexi Interpretations
05.2021 - Current

Housekeeping Supervisor

Graton Casino
01.2019 - 08.2021

Front Desk Ambassador

Graton Casino
09.2016 - 01.2019

Cashier

Graton Casino
12.2014 - 05.2015

Casino Service Agent

Graton Casino
05.2014 - 09.2016

Server

Mi Tierra Restaurant
08.2012 - 05.2014

Diploma - undefined

Point Arena High School

Santa Rosa Junior College

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Jovana Berenice Nuñez