Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jovana Bogarin Hernandez

Reno,NV

Summary

Motivated professional with strong interpersonal, time management, and problem-solving skills seeking a challenging full-time position. Committed to providing high-quality results and exceeding expectations in a dynamic work environment.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Kromer Investments Inc.
06.2024 - Current
  • Foster and maintain a positive and professional attitude in all resident and customer interactions.
  • Welcome prospective residents, conduct property tours, and manage all leasing responsibilities.
  • Answer and manage incoming calls from potential renters, current residents, vendors, and service providers.
  • Demonstrate comprehensive knowledge of leasing procedures and resident retention strategies.
  • Ensure accurate and timely completion of daily, weekly, and monthly reports, including rent and deposit tracking.
  • Maintain up-to-date and accurate resident records, logging all rent payments, deposits, and application fees daily. Issue notices as needed, such as late payment reminders, eviction warnings, or returned check notifications.
  • Update and manage daily activity reports related to move-outs and provide relevant updates to the Property Manager.
  • Process all move-out security deposit reports efficiently and accurately.
  • Track and document lease renewals and terminations on a daily basis.
  • Maintain organized and up-to-date files for all reports, leases, and relevant documents.
  • Review lease documents for accuracy and process move-ins and move-outs accordingly.
  • Handle monthly lease renewals and communicate with residents as needed.
  • Receive resident service requests and promptly forward them to the maintenance team. Conduct follow-ups to ensure resolution and resident satisfaction.
  • Support the Property Manager with operational responsibilities and serve as backup when needed.
  • Perform regular property inspections, assist with litter pick-up, and report maintenance issues. Inspect vacated units and assist with turnover as required.
  • Stay informed about local market trends and conditions, offering ideas for property marketing and resident satisfaction improvements.

LEASING CONSULTANT

Dickson Realty - The Martin Team
01.2023 - Current
  • Collect rent and deposits from tenants in a timely manner.
  • Draft and execute lease agreements and management agreements accurately and efficiently.
  • Handle delinquencies properly and effectively; coordinating with tenants to resolve problems/issues.
  • Post on properties for rent on various platforms, ensuring maximum exposure and visibility.
  • Process tenants’ move-in and move-out on AppFolio.
  • Assist with tenant inquiries and concerns, providing excellent customer service at all times.
  • Maintain organized and up-to-date records of leases, tenants, and property-related documents.

FRONT OFFICE RECEPTIONIST/ AUTHORIZATION SPECIALIST

The Continuum
10.2021 - 01.2023
  • Answer multiple phone lines and greet callers enthusiastically.
  • Answer customer telephone calls promptly and appropriately handle needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Collected room deposits, fees and payments.
  • Check-In, Check-Out patients
  • Confirm Appointments
  • Schedule Appointments
  • Update patient records
  • Insurance Knowledge

MATERIAL HANDLER

Panasonic Energy Of North America
07.2020 - 12.2020
  • Transported inventory items to appropriate locations.
  • Operated carts to transfer material from one area of warehouse to another, allowing for easier accessibility.
  • Prepare documentation as required
  • Maintain a clean safe work environment

CUSTOMER SERVICE REPRESENTATIVE

Lakeridge Dry Cleaners
07.2019 - 06.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.

WHOLESALE PICKER/PACKER

Bounty Co
07.2018 - 06.2019
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Sorted packages and boxes and moved to loading dock for shipment.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

ORDER FILLER

JCPenney Logistics Center
11.2017 - 06.2018
  • Checked inventory and selected products from specific locations based upon availability.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Moved boxes and organized stations to open up floor space and enable forklift operators to move freely through warehouse.
  • Reloaded fulfillment orders by using RF scanners to quickly pick items to proper bins.

Education

HIGH SCHOOL DIPLOMA -

Procter R Hug High School

Skills

  • Quick Learner
  • Fast Paced
  • Efficient at multi-tasking
  • Written and verbal
  • Excellent organizational
  • Teamwork
  • Attention to detail
  • Customer service
  • Communication

Timeline

Assistant Manager

Kromer Investments Inc.
06.2024 - Current

LEASING CONSULTANT

Dickson Realty - The Martin Team
01.2023 - Current

FRONT OFFICE RECEPTIONIST/ AUTHORIZATION SPECIALIST

The Continuum
10.2021 - 01.2023

MATERIAL HANDLER

Panasonic Energy Of North America
07.2020 - 12.2020

CUSTOMER SERVICE REPRESENTATIVE

Lakeridge Dry Cleaners
07.2019 - 06.2020

WHOLESALE PICKER/PACKER

Bounty Co
07.2018 - 06.2019

ORDER FILLER

JCPenney Logistics Center
11.2017 - 06.2018

HIGH SCHOOL DIPLOMA -

Procter R Hug High School

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