Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jovana Deshetler

Hampton,VA

Summary

I am an experienced customer service representative and have plenty of cash handling experience. I am excited to use my skills of connecting with customers to provide a great experience for them. I thrive in a team environment and I am flexible in my job requirements. I am goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

5
5
years of professional experience

Work History

Bank Teller

Old Point National Bank
12.2019 - 01.2021
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Assistant Store Manager

Spirit Halloween Store
09.2019 - 11.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Lead Bank Teller

Wells Fargo
01.2018 - 08.2019
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.

Assistant Store Manager

Talbots
07.2016 - 03.2018
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Sales Associate

American Freight Furniture And Mattress
08.2015 - 07.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.

Education

Associate of Arts - Photography

Florida School of The Arts & St. Johns River State
Palatka, FL
05.2015

High School Diploma -

Flagler-Palm Coast High School
05.2012

Skills

  • Microsoft Dynamics
  • Time Management
  • Cash Handling Accuracy
  • Merchandise Receiving and Handling
  • Goal-Driven
  • Order Supplies
  • Engaging with Diverse Customers
  • Market Research
  • Money Handling
  • Merchandise Alteration Estimates
  • Strong Communication and Interpersonal Skills
  • Sales Contracts
  • Inventory Tracking

Languages

Spanish
Professional Working

Timeline

Bank Teller

Old Point National Bank
12.2019 - 01.2021

Assistant Store Manager

Spirit Halloween Store
09.2019 - 11.2019

Lead Bank Teller

Wells Fargo
01.2018 - 08.2019

Assistant Store Manager

Talbots
07.2016 - 03.2018

Sales Associate

American Freight Furniture And Mattress
08.2015 - 07.2016

Associate of Arts - Photography

Florida School of The Arts & St. Johns River State

High School Diploma -

Flagler-Palm Coast High School
Jovana Deshetler