Jovana Hruska
Harlingen,TX
Summary
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
15
15
years of professional experience
Work History
Phone Operator
Valley Cancer Associates
07.2023 - 10.2023
- I answered phone from patients and take messages for nurses and Dr
- Upload insurance verification.
Customer Service Representative
ACT -TRS
01.2020 - 05.2020
- Provide customer service and answer questions regarding health insurance
- Enter data on the computer.
Customer Service Representative
ACT- MR COOPER
08.2016 - 01.2019
- Data entry , help customers with questions regarding mortgage, take payments
- Escrow certified
Receiver
Moduslink Global Solution
05.2013 - 01.2014
- Receive cell phones and inspected phones, made sure information was correctly entered, removed sims and memory cards
- QA
Product Builder
Boston Scientific
08.2012 - 05.2013
- Assembly, mdx, needle inspection
Medical Records Specialist
Morgan Health/ IU
10.2008 - 07.2010
- Filing, answering phones, fax, scheduling appointments, maintain medical records, registration, check out, release of information, insurance verification, and lab entry, interacting with patients answering questions or concerns prepared medical records for next scheduled appointments.
Education
High school diploma or GED -
Associate in Health Information Technology -
TSTC
Harlingen, TX01.2007
Skills
- Customer Service
- Call Center
- Receptionist
- Scheduling
- Filing
- Data Entry
- Clerical
- Spanish
- Escrow
- Hospital Experience
- Medical Scheduling
- Medical Office Experience
- Microsoft Outlook
- Phone Etiquette
- Quality Assurance
- Anatomy Knowledge
- Front desk
- Computer skills
- English
- EMR Systems
- Information Assistance
- Office Administration
- Telephone Etiquette
- Call Distribution
- Records Management
Assessments
Work style: Professionalism - Proficient, 12/01/21, Tendency to be accountable, professional, open to feedback, and act with integrity at work
Timeline
Phone Operator
Valley Cancer Associates
07.2023 - 10.2023
Customer Service Representative
ACT -TRS
01.2020 - 05.2020
Customer Service Representative
ACT- MR COOPER
08.2016 - 01.2019
Receiver
Moduslink Global Solution
05.2013 - 01.2014
Product Builder
Boston Scientific
08.2012 - 05.2013
Medical Records Specialist
Morgan Health/ IU
10.2008 - 07.2010
High school diploma or GED -
Associate in Health Information Technology -
TSTC
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