Jovana Lukin

• Developed and implemented individualized lesson plans for students based on their needs and learning styles.
• Created a positive, encouraging environment to foster student growth in language skills.
• Provided feedback to students on their strengths, weaknesses, and progress.

As premium flight attendant my job responsibilities are:

• Build upon services and reputation as service and safety professional.
• Continually improve performance and competitiveness of premium class products and airline overall.
• Provide outstanding service and meeting personalized customer's needs.
• Maintain up-to-date knowledge of procedures and standards.
• Operate with initiative and support towards success of both premium and economy cabin.
• Use equipment effectively and efficiently following protocol of reporting damage, misuse, waste and ways of improvement.
• Maintain high standards of personal presentation at all times.

Flying hours: approximately 130 per month.

• Built positive customer rapport through friendly, professional communication.
• Managed and escalated complaints effectively, resulting in positive customer outcomes.
• Updated customers on special offers and promotions for increased revenue.
• Acted as first point of contact for customer issues and queries.
• Managed approximately 50 calls per day

• Handled high call volumes with accuracy and efficiency for optimum productivity.
• Recorded customer information and interactions.
• Cold-called customers from assigned contact lists to build new business.
• Promoted current services and offers using expert product knowledge.
• Market research of industrial closets industry and close communication with sales department
• Navigated internal computer database for smooth client interactions.
• Handling 65-80 calls per day

• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Delivered front of house duties with warm and professional manner.
• Offered knowledgeable, friendly support to in-office guests.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Solved administrative and customer service issues with knowledgeable assistance and friendly support.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Maintained bar stocks, replenishing daily as necessary.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.