Jovana Martinez
Las Vegas,NV
Summary
Accomplished Director of Sales & Operations and Warehouse Operations Manager at Bulbtronics Inc., adept in customer service and problem-solving. Streamlined operations, enhanced client loyalty, and optimized warehouse efficiency. Proven track record in fostering teamwork, improving fulfillment times, and driving long-term business growth. Skilled in multitasking and communication, consistently delivering results beyond expectations.
Overview
9
9
years of professional experience
Work History
Director of Sales & Operations
Bulbtronics Inc.
03.2020 - Current
- Built strong relationships with customers to establish long-term business growth.
- Strengthened client loyalty through successful resolution of critical concerns.
- Collaborated with vendors to ensure best prices and enhance quality of service to clients.
- Processed and confirmed customer orders in a timely manner.
- Delivered competitive quotations and bids by deadlines.
- Assisted clients in identifying suitable products based on their requirements.
- Prepared invoices using several invoicing systems.
- Assisted customer's via phone, email, and walk-in.
- Managed seamless cash and card transactions.
Warehouse Operations Manager
Bulbtronics Inc.
03.2016 - Current
- Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
- Developed employee training programs to enhance skill sets and increase overall productivity within the warehouse team.
- Optimized order picking processes, leading to faster fulfillment times and improved customer experience.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Conducted research to address shipping errors and packaging mistakes.
Education
High School Diploma -
Merced High School
Merced, CA06.2013
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Adaptability and flexibility
- Self motivation
Timeline
Director of Sales & Operations
Bulbtronics Inc.
03.2020 - Current
Warehouse Operations Manager
Bulbtronics Inc.
03.2016 - Current
High School Diploma -
Merced High School
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