Jovana Navarrete
Sacramento,CA
Summary
Through different experiences, I was able to gain a passion for nursing. Recent graduate with a degree in Health Science. Determined to care for patients, providing advice and emotional support to patients and their families.
Overview
3
3
years of professional experience
Work History
Receptionist
Atria Senior Living
Sacramento, CA
01.2022 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Provided emotional support for residents who were experiencing depression or anxiety due to their illness or disability.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our facility.
- Redirecting residents when feeling lost or unsure of their status.
- Updating and informing nurses when we see a decline in any of our residents.
- Assisted in developing strategies to improve recruitment, retention, and promotion of diverse employees.
Host/Front Desk
Rock and Brews
Sacramento, CA
06.2021 - 12.2021
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Ensured compliance with health and safety regulations within the restaurant.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Contributed to team efforts by accomplishing related tasks as needed.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Sales Associate
Old Navy
Sacramento, CA
01.2021 - 04.2021
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collaborated with team members to maximize productivity and efficiency.
- Assisted in developing strategies to improve recruitment, retention, and promotion of diverse employees.
Education
Bachelor of Science - Health Sciences
California State University, Sacramento
Sacramento, CA05-2024
High School Diploma -
Grant Union High School
Sacramento, CA06-2021
Skills
- Office Management
- Strong leadership
- Customer service expertise
- Employee Mentoring
- Team building
- Time management abilities
- Multitasker
- Responsible
- Problem-Solving
- Communication
- Active Listening
- First Aid/CPR
- Bilingual
Languages
English
Professional
Spanish
Professional
Timeline
Receptionist
Atria Senior Living
01.2022 - Current
Host/Front Desk
Rock and Brews
06.2021 - 12.2021
Sales Associate
Old Navy
01.2021 - 04.2021
Bachelor of Science - Health Sciences
California State University, Sacramento
High School Diploma -
Grant Union High School