Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jovana Perez

Goodyear

Summary

Dynamic Office Manager at Amedisys Home Health with expertise in regulatory compliance and project management. Proven track record in optimizing workflows and enhancing billing accuracy, ensuring adherence to federal and state regulations. Adept at staff training and performance management, driving quality improvements in patient care and operational efficiency.

Overview

12
12
years of professional experience

Work History

Office Manager

Amedisys Home Health
Phoenix
04.2024 - Current
  • Ensured compliance with applicable laws regarding employment practices.
  • Produced thorough, accurate, and timely reports of project activities.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Ensures accurate and timely billing processes by reviewing patient charts for compliance and accuracy with all billing requirements before billing.
  • Maintains current knowledge of, and ensures compliance with all federal, state, and local regulations in relation to billing processes.
  • Oversee and provide direction to the Records Coordinator to ensure the quality and accuracy of medical records information.
  • Performs various human resource functions in compliance with care center policies and procedures.
  • Ensures appropriate orientation is provided for all new staff.
  • Processes accounts payable according to care center policies and procedures.
  • Monitors, controls, and orders office and medical supplies. Prepares and conducts inventory control.
  • Accountable for ensuring compliance with all new and current employee documentation required by Human Resources and regulatory agencies for maintaining employment within the organization, including, but not limited to, I-9 compliance, professional licensure, background checks, and all other documents related to employment.
  • Processes accounts payable according to care center policies and procedures.
    Monitors, controls, and orders office and medical supplies. Prepares and conducts inventory control reports as directed and according to care center policies and procedures.
  • Maintains mobile device supply and equipment orders. Troubleshoots mobile device software and hardware issues.
  • In the absence of an intake coordinator, you may be responsible for the referral and intake process within the care center.

Health Center Manager

CareATC
Phoenix
07.2020 - 04.2024
  • Oversaw the overall day to day management of the health center and clinical staff
  • Managed key performance indicators, daily operations, workflows, staffing schedules, timecard monitoring, and other duties assigned by the company
  • Ensured high-quality cost-effective care to company budget expectations
  • Ensured the assigned facility or facilities exceed AAAHC standards and follow CareATC established policies, procedures, and best practices
  • Conducted interviews for new potential employees/staff members
  • Responsible for training, and coaching new or changed processes and demonstration of competencies
  • Responsible for maintaining clinics' supply inventory for patient care
  • Generated reports manually and from a variety of systems and applications
  • Completed projects, helped managing clinics (i.e., quality control, audits, etc.), strategized new client and patient-driven processes, and met deadlines
  • Provided leadership and guidance to staff members on a wide range of topics, such as patient care, customer service, safety protocols.
  • Maintained awareness of government regulations, health insurance changes and financing options.

Care Coordinator Specialist

Innovation Care Partners
Scottsdale
09.2018 - 07.2020
  • Collaborated with the primary physicians and other health care professionals in developing care action plans for patients
  • Acted as a patient advocate through the continuum of care and allowed communication between the care coordinator, physician and the patient
  • Coached and provided resources to the physician, patient and their families
  • In charge of building relations and served as the point of contact for other health care team members
  • Worked along the primary care physician, hospital, RN's, among other to help patients have a smooth transition from an acute setting to their home
  • Trained new employees and explained IOCP model

Registered Medical Assistant Lead

Palo Verde Cancer Specialist
Phoenix
06.2016 - 09.2018
  • Roomed patients, obtained medical history, took vitals, interpreted, performed phlebotomy, drew and administered injections, processed blood samples in house (CBC, PT/INR), documented and charted prep, assisted provider with procedures (bone marrow biopsy), obtained records from other medical offices, ordered supplies, answered phones, called backs, trained new employees, triaged, entered data for test results, maintained/cleaned and stocked rooms and equipment, floated to back office coordination when needed i.e., referrals, prior auth, sending outpatients orders to the hospitals, and appointment scheduling

Medical Assistant

The Pain Center of Arizona
Phoenix
04.2015 - 06.2016
  • Received incoming urine samples from all The Pain Center clinics, processed samples by ensuring all orders on requisition forms matched orders on the patient's chart by the provider, corrected CPT codes were being used, collection date, provider's signature, and ensured samples and forms had patient's identifications(name and DOB), corrected all orders when needed by communicating with providers and fellow medical assistants to make sure patients were being tested accordingly

Medical Assistant

Mountain Park Women's Center
Phoenix
03.2013 - 04.2015
  • Applied HIPAA and JCAHO knowledge, appointment and surgery scheduling, answered phones, obtained prior authorization, referrals, triage, and medical records, took vitals, obtained medical history, interpreted, assisted providers with procedures, such as paps, physicals, IUD insertion/ removals, and biopsies (EMB, colposcopy, and LEEP), pelvic exams, administered injections, specimen collection, glucose check, throat culture, urinalysis, pregnancy test (HCG urine), managed the NST machine, documented and prepared patient charts (medical records), ensured the cleanliness and maintenance of the examination rooms, as well as all the equipment, trained new employees/interns

Education

RMA -

American Registry of Medical Assistants & AMT
01.2017

Medical Assistant -

Estrella Mountain Community College
Avondale, AZ
01.2012

High School Diploma -

Tolleson Union High School
Tolleson, AZ
01.2010

Skills

  • Regulatory compliance
  • Project management
  • Budget oversight
  • Staff training
  • Performance management
  • Clinic Audit
  • ROI compliance and processing
  • Customer service
  • Data analysis
  • Quality control
  • Process improvement
  • Documentation and control
  • Financial tracking
  • Payroll and budgeting processing
  • Policy implementation
  • Inventory control
  • Workflow optimization
  • Billing
  • Operations management
  • Workforce management
  • KPI Reporting
  • Microsoft Applications
  • 1-9 compliance
  • Staff Interviews
  • Zendesk
  • Best practices
  • Federal and State regulation

Timeline

Office Manager

Amedisys Home Health
04.2024 - Current

Health Center Manager

CareATC
07.2020 - 04.2024

Care Coordinator Specialist

Innovation Care Partners
09.2018 - 07.2020

Registered Medical Assistant Lead

Palo Verde Cancer Specialist
06.2016 - 09.2018

Medical Assistant

The Pain Center of Arizona
04.2015 - 06.2016

Medical Assistant

Mountain Park Women's Center
03.2013 - 04.2015

RMA -

American Registry of Medical Assistants & AMT

Medical Assistant -

Estrella Mountain Community College

High School Diploma -

Tolleson Union High School

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