Jovana Radmila Njegovan
Backa Palanka
Summary
Successful spa manager centre leader with proven personnel, operational and financial management skills. Offers track record of success in increasing foot traffic and engagement with interesting, fun rosters of activities. Great with people and conflict resolution. Organised and energetic individual with strong interpersonal, communication and time management skills. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
15
15
years of professional experience
Work History
Future Cruise Manager
Silversea Cruises
07.2023 - Current
- Implemented process improvements, resultingin an increase in operational efficiency.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership during times of organizational change or crisis situations.
Spa Manager
One Spa World
01.2022 - Current
- Company Overview: Worldwide
- Led a team of 12 spa staff to continuously exceed sales targets
- Managed inventory, supply orders and schedule demand to facilitate smooth spa operations
- Effectively managed all spa operations, generating a minimum of 100000$ in revenue per month
- Increased revenue by upselling and recommending products
- Worldwide
Nail Technician
One Spa World
05.2021 - 01.2022
- Company Overview: Worldwide
- Greeted customers upon salon entry, cultivating welcoming environment
- Gave high quality manicures and pedicures, tailoring treatments to clients' preferences
- Maintained master appointment calendar covering all customer visits, employee schedules and special events with 100% accuracy
- Worldwide
Nail Technician
Fadia El Mendelek
02.2021 - 05.2021
- Company Overview: Doha
- Created visual nail designs based on customer requests
- Maintained master appointment calendar covering all customer visits, employee schedules and special events with 100% accuracy
- Frequently restocked 2 workstations and organised and stocked product sales shelves
- Doha
Beauty Therapist
Black Lady
06.2020 - 01.2021
- Company Overview: Novi Sad
- Performed pedicures and manicures, meeting daily appointment targets
- Answered clients' queries and requests by phone and email
- Input bookings into computer system at reception
- Novi Sad
Nail Technician
One Spa World
09.2018 - 03.2020
- Company Overview: Worldwide
- Greeted customers upon salon entry, cultivating welcoming environment
- Covered front desk when required, booking appointments and answering phone calls
- Maintained master appointment calendar covering all customer visits, employee schedules and special events with 100% accuracy
- Worldwide
Spa Therapist
Self employed
10.2017 - 07.2018
- Company Overview: Backa Palanka
- Dedicated time to continued personal development in order to provide best-possible service and treatments
- Kept treatment rooms and communal spa areas spotlessly clean, maintaining a high quality environment
- Backa Palanka
Dispatcher
Fast Taxi
07.2010 - 06.2017
- Company Overview: Backa Palanka
- Consistently met customer needs through impeccable service and adherence to brand values
- Updated and monitored job progress to ensure timely delivery
- Coordinated loading and unloading of vehicles with minimal delay at distribution points
- Backa Palanka
Education
Managment of the Spa - Spa manager
One Spa World
Miami09.2022
Diploma - Beauty therapist - facial treatments
Academy of Aesthetics and cosmetology Purity
Novi Sad09.2017
Diploma - Anti cellulite massage
Academy of Aesthetics and cosmetology Purity
Novi Sad04.2017
Diploma - Massage
Academy of Aesthetics and cosmetology Purity
Novi Sad03.2017
Diploma - Manicure, pedicure and wax
Academy of Aesthetics and cosmetology Purity
Novi Sad02.2017
Degree high-school - High-school
Gimnazija 20. Oktobar
Backa Palanka06.2013
Skills
- Business development
- Supply maintenance
- Health and safety standards
- Retail management
- Training and development
- Customer service
- Facility management
- Programme development
- Team building
- Customer-focused
- Problem-solving
- Knowledge of Microsoft office
- Public relations
- Operational efficiency
- Inventory management
- Revenue generation
- Customer relationship management
- Sales strategy
- Conflict resolution
- Performance analysis
- Effective communication
- Client satisfaction
- Time management
- Clear communication
- Key performance indicators
- Business administration
- Strategic planning
Hobbies and Interests
Release energy with a great session of working out in the gym.
Timeline
Future Cruise Manager
Silversea Cruises
07.2023 - Current
Spa Manager
One Spa World
01.2022 - Current
Nail Technician
One Spa World
05.2021 - 01.2022
Nail Technician
Fadia El Mendelek
02.2021 - 05.2021
Beauty Therapist
Black Lady
06.2020 - 01.2021
Nail Technician
One Spa World
09.2018 - 03.2020
Spa Therapist
Self employed
10.2017 - 07.2018
Dispatcher
Fast Taxi
07.2010 - 06.2017
Managment of the Spa - Spa manager
One Spa World
Diploma - Beauty therapist - facial treatments
Academy of Aesthetics and cosmetology Purity
Diploma - Anti cellulite massage
Academy of Aesthetics and cosmetology Purity
Diploma - Massage
Academy of Aesthetics and cosmetology Purity
Diploma - Manicure, pedicure and wax
Academy of Aesthetics and cosmetology Purity
Degree high-school - High-school
Gimnazija 20. Oktobar