Jovana Riley
Urbana,IL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing, and market positioning.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Manager
Circle K
10.2023 - Current
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Assistant Manager
Family Dollar
10.2020 - 10.2023
Customer Service Representative
TruBlue
03.2021 - 07.2021
- Managed customer accounts
- Greeted customers
- Resolved customer issues
- Operated the cash register
Manager
Thomas Turkey and bbq
01.2018 - 12.2020
- Inventory , handle cash, go shopping, schedule and cook
Janitor
Apostolic Church of God
08.2018 - 09.2019
- Cleaning and stocking 20+ bathrooms, cleaning, classroom and offices
Line Worker
Rupari Food Services
01.2016 - 11.2017
- Check packages, label the packages, pack, unpack
Assistant Manager
Wendys Fast Food
10.2003 - 08.2014
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High school diploma - Criminal justice
Kennedy king college
Chicago, IL08.2003
Skills
- Customer Service
- Training
- Inventory
- Scheduling
- Operations
- Custodial Experience
- Restaurant management
- Food Safety
- Management
- Supervising Experience
- Sales
- Kitchen Experience
- Cleaning Experience
- POS
- Catering
- Kitchen Management Experience
- Serving
- Restaurant experience
- Leadership
- Food service
- Cooking
- Retail sales
- Stocking
- Security
- Cost control
- Assistant Manager Experience
- Merchandising
- Commercial Cleaning
- Shift Management
- Inventory Control
- Profit & Loss
- Cash Handling
- Food Preparation
- Meal Preparation
- Microsoft Word
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Staff Management
- Retail Operations
- Employee Scheduling
- Operations Management
- Compliance understanding
- Policy Enforcement
- Cost Reduction
- Cost Control
- Staff Training
- Team building
Certification
- Driver's License
- Certified Professional Food Manager, 01/01/20, 01/01/25
- Food Handler, 04/01/19, 04/01/22
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Assistant Manager
Circle K
10.2023 - Current
Customer Service Representative
TruBlue
03.2021 - 07.2021
Assistant Manager
Family Dollar
10.2020 - 10.2023
Janitor
Apostolic Church of God
08.2018 - 09.2019
Manager
Thomas Turkey and bbq
01.2018 - 12.2020
Line Worker
Rupari Food Services
01.2016 - 11.2017
Assistant Manager
Wendys Fast Food
10.2003 - 08.2014
High school diploma - Criminal justice
Kennedy king college