Jovana Rubio

La Quinta,CA

Summary

Driven professional with extensive experience in leadership roles, notably as a Shift Lead at Benson House Inc., where I enhanced team efficiency and safety compliance. Skilled in customer service and cash handling, I excel in creating positive outcomes through decision-making and team motivation. Demonstrated success in improving performance and fostering strong team collaboration.

Overview

years of professional experience

Certification

Work History

Shift Lead /Direct Support Professional

Benson House Inc.

68615 Vista Chino Rd. Cathedral City, CA 92234

03.2019 - Current

Completed store opening and closing procedures and balanced tills.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Trained and mentored new employees to maximize team performance.
Maintained safe working environment by observing safety procedures, policies, and regulations.
Improved team efficiency by implementing new scheduling and task management strategies.

Sales Associate

Goodwill

67-555 E Palm Canyon Dr, Cathedral City, CA 92234

11.2015 - 03.2019

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Helped customers locate products and checked store system for merchandise at other sites.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Cook

Del Taco

5601 Ramon Rd. Unit C, Palm Springs, CA 92262

12.2013 - 02.2015

Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Prepared meals efficiently under time constraints for timely service during peak hours.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Communicated closely with servers to fully understand special orders for customers.

Education

High School Diploma -

Cathedral City High School

Cathedral City, CA

06.2014

Skills

Decision-making capabilities
Customer service focus
Employee Training
Guest service
Team motivation
Conflict Resolution
Workplace Safety
Work Delegation
Technical knowledge
Performance Improvement
Positive Attitude
Cash Handling

Problem-Solving
Team Leadership
Strong verbal and written communication
Staff Training and Development
Team Collaboration and Leadership
Role Modeling
Client Support
Client Service
Safety processes and procedures
Data Analysis
Program Evaluation

Certification

First Aid/CPR Certified
CPI Certified
Medication Certified
Fire Extinguisher Certified
Sexual Harassment Certified
DSP 1 Certified
DSP 2 Certified

Languages

English

Full Professional

Spanish

Native or Bilingual

Timeline