Jovana Rubio
La Quinta,CA
Summary
Driven professional with extensive experience in leadership roles, notably as a Shift Lead at Benson House Inc., where I enhanced team efficiency and safety compliance. Skilled in customer service and cash handling, I excel in creating positive outcomes through decision-making and team motivation. Demonstrated success in improving performance and fostering strong team collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Lead /Direct Support Professional
Benson House Inc.
03.2019 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Maintained safe working environment by observing safety procedures, policies, and regulations.
- Improved team efficiency by implementing new scheduling and task management strategies.
Sales Associate
Goodwill
11.2015 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Cook
Del Taco
12.2013 - 02.2015
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Communicated closely with servers to fully understand special orders for customers.
Education
High School Diploma -
Cathedral City High School
Cathedral City, CA06.2014
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Team motivation
- Conflict Resolution
- Workplace Safety
- Work Delegation
- Technical knowledge
- Performance Improvement
- Positive Attitude
- Cash Handling
- Problem-Solving
- Team Leadership
- Strong verbal and written communication
- Staff Training and Development
- Team Collaboration and Leadership
- Role Modeling
- Client Support
- Client Service
- Safety processes and procedures
- Data Analysis
- Program Evaluation
Certification
- First Aid/CPR Certified
- CPI Certified
- Medication Certified
- Fire Extinguisher Certified
- Sexual Harassment Certified
- DSP 1 Certified
- DSP 2 Certified
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Shift Lead /Direct Support Professional
Benson House Inc.
03.2019 - Current
Sales Associate
Goodwill
11.2015 - 03.2019
Cook
Del Taco
12.2013 - 02.2015
High School Diploma -
Cathedral City High School
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