Jovana Russell
Bronx,New York
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Family Worker
Jonas Bronco Academy
Bronx, NY
05.2024 - Current
- Cultivated positive relationships with families through active listening and supportive feedback.
- Conducted home visits to assess family dynamics and provide education on parenting skills.
- Informed parents and guardians of their child's absence or tardiness via phone call or letter.
- Prepared informational materials about the importance of regular school attendance for distribution among families in the community.
Proverbs 31 Influencer
Bronx, NY
09.2023 - Current
- Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
- Provided guidance and mentorship to young adults on personal development topics.
- Coached young adults on communication techniques, problem solving strategies, and goal setting practices.
- Provided resources for; housing, employment, spiritual guidance and mental Health counseling.
Footprints Mental Health Counseling
The Bronx, NY
08.2022 - Current
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization
- Researched, identified and maintained knowledge of labor regulations, legal requirements and government reporting regulations
- Supervised HR Department employees by directing activities and monitoring performance
- Responded to patient concerns and inquiries professionally and efficiently
- Met patient needs by devising and coordinating highly tailored care plans for each individual
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Directed, supervised and evaluated medical, clerical or maintenance personnel
- Coordinated work activities and scheduling of medical, nursing and physical plant staff
- Verified patients' insurance and payment methods during admissions or check-in processes
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care
- Audited, reviewed and compiled payroll reports, records and related summaries
- Enforced payroll-related policies, procedures and regulations to adhere to changing company and governmental standards
- Managed payroll for temporary, hourly and salaried employees.
Footprints Mental Health Counseling
Bronx, NY
08.2022 - 12.2022
- Recruited, trained, supervised, evaluated and mentored staff members.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Conducted comprehensive interviews with potential clients to determine eligibility for services.
- Assisted in determining appropriate referrals for clients to other community agencies or programs.
- Offered crisis intervention techniques when needed.
- Conducted patient intake interviews to collect medical information and insurance details.
Sheltering Arms Children and Family Services
New York
10.2019 - 08.2022
- Intake specialist, recruiting and overseeing the eligibility and enrollment of children
- Conducting home visits throughout the school year and identifying strengths and opportunities
- Promoting parent involvement and providing ongoing support in the program
- Providing families with community resources and ensures that the family is able to reach short and long term goals
- Developing and planning activities for children that will support their optimal growth and enhance the relationship between parent and child.
Sheltering Arms Children and Family Services
Bronx, New York
10.2017 - 10.2019
- Collecting, processing, and monitoring fees; completing bank reconciliation statements
- Maintaining child and staff attendance records, and staff vacation and sick leave
- Providing receptionist/clerical coverage as needed
- Preparing/typing lists, records, absence notices, late fee notices, completing monthly reports and maintaining equipment inventory
- Assisting in completion of CACFP eligibility process to determine free, reduced fee or paid meals
- Calculated accurate wages, including overtime, salary increases and bonuses
- Managed payroll for temporary, hourly and salaried employees.
New Birth New York Church
05.2015 - 05.2016
- Works with the Treasurer with respect to all financial matters, including account maintenance, deposit, withdrawals, investment activity, report preparation, and bill payment
- Acts as Church Treasurer when the Treasurer is absent or unable to perform their activities
- Divided specific tasks with the Treasurer as agreed upon
- Ensures that procedures for collection, counting, depositing and reporting donations are followed
- Assists in the preparation of periodic financial reports to the Finance Committee, Session and congregation
- Works with the Treasurer to ensure that all financial policies and procedures are followed
- Ensures that an internal audit of the Church's financial records is performed annually
- Is elected for a period of one year, and may serve for no more than three consecutive terms.
Liberty Tax Service Bronx
New York
01.2014 - 05.2016
- Compile quarterly and year-end tax provisions
- Responsible for maintaining all tax related accounts
- Compile tax accounting package
- Prepare quarterly estimated tax payment computation
- Ensure all tax filing deadlines (i.e
- All extension, estimates, and returns) are met
- Respond or assist in responding questions or enquires from IRS or S&L tax authorities
- Assisting Immigrant families in applying for ITIN.
Food Bank NYC
New York
01.2012 - 03.2014
- Performed quality reviews of returns prepared by volunteer tax preparers
- Checked for accuracy and completeness
- Assisted other tax preparers with more complex tax returns that included issues such as itemizations, write-offs, stocks, bonds, etc
- Assisted eligible with applications for SNAP benefits and/or Medicaid.
Bronx Lebanon Child Study Center
Bronx, NY
10.2009 - 06.2013
- Assisted in the coordination of support groups for parent/ caregivers of children with special needs.
The Mohegan School
09.2009 - 06.2012
- IEP interpretation
- Custody hearings
- State of health insurance enrollment and re-certification
- NYC Medicaid and health insurance
- Snap benefits applications and recertification
- NYCHA applications and recertification
- Section 8 recertifications
- Housing connect applications
- ACS Child Care Applications.
Cerebral Palsy Associations of NYS
Bronx, New York
09.2008 - 06.2010
- Logged daily activities
- Light housekeeping
- Assisted clients with disabilities with activities of daily living
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living
- Supervised medication administration, personal hygiene and other activities of daily living
- Followed care plan and directions to administer medications
- Assisted individuals in learning and developing new skills.
DSS Services
New York, New York
01.2007 - 05.2009
- Bookkeeping- processing tenants monthly rent, invoices payments, reconciling accounts
- Maintained accurate data entry for tenant accounts
- Drafting memo and/or making phone calls to tenants related to lease issues and preventative maintenance scheduling.
Education
Family Development Credential -
University of Connecticut
08.2020
Skills
- Accounting software: QuickBooks, Quicken, Excel
- Bookkeeping, accounting and payroll
- Property Management Software: Tenant Pro 7
- Proficient knowledge of: Child Plus, Wes/CAPS Systems and Vendor Portal/ Pre-Kids
- Proficient knowledge Therapy Notes, Go Daddy, WIXMicrosoft Office
- Utilized Evaluations: PHQ-9, GAD-7 PCL-5(PTSD), CSSRS, CAGE-AID
- Type 50 wpm
- Critical Thinking
- Active Listening
- Document Preparation
- Dispute Management
- Payroll Processing
- Direct deposit processing
- Computer competency
- Insurance Verification
- Client Scheduling
- Stress Management
- Life Skills Development
Timeline
Family Worker
Jonas Bronco Academy
05.2024 - Current
Proverbs 31 Influencer
Bronx, NY
09.2023 - Current
Footprints Mental Health Counseling
The Bronx, NY
08.2022 - Current
Footprints Mental Health Counseling
Bronx, NY
08.2022 - 12.2022
Sheltering Arms Children and Family Services
New York
10.2019 - 08.2022
Sheltering Arms Children and Family Services
Bronx, New York
10.2017 - 10.2019
New Birth New York Church
05.2015 - 05.2016
Liberty Tax Service Bronx
New York
01.2014 - 05.2016
Food Bank NYC
New York
01.2012 - 03.2014
Bronx Lebanon Child Study Center
Bronx, NY
10.2009 - 06.2013
The Mohegan School
09.2009 - 06.2012
Cerebral Palsy Associations of NYS
Bronx, New York
09.2008 - 06.2010
DSS Services
New York, New York
01.2007 - 05.2009
Family Development Credential -
University of Connecticut
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