Jovana Sanchez

Multi-Department Director responsible for overseeing staff recruitment, training, and motivation for effective performance in multiple departments.

• Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with YMCA's mission
• Established programs policies and procedures to comply with regulatory requirements for YMCA's enrichment programs.
• Collaborated on marketing strategies and communicated plans to attract and retain members.
• Support and engage in various special events and initiatives to promote YMCA's mission.
• Proven success in budget Management for over 250k dollars for programs with emphasis on multiple departments.
• Assisted with over 500 members daily demonstrating positive attitude and focus on customer satisfaction.
• Assist with overseeing daily operations for YMCA's day to day operations.

Managed all aspects of prescribed safety program implementation and all associate daily paperwork in combination with communication with company representatives.

• Supervised over 20 members of entry level staff, to include scheduling, corrective actions/coaching, conducted training, and recognized staff who fostered YMCA's core values of caring, honesty, respect, and responsibility.
• Supported membership retention by developing team skills to effectively provide empathy and constant awareness to diverse groups of people
• Established policies, procedures, and be familiar with emergency procedures.
• Entered data, generated reports, and produced tracking documents.
• Gathered and organized materials to support operations for YMCA membership staff leading to increase in efficiency.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Engaged community at fairs and special membership drive events.

Prepared plans and procedures for responding to natural disasters and other emergencies. Aided in response during and after emergencies, often in coordination with public safety officials, elected officials, non-profit organizations, and government agencies.

• Ensured all Command policies and orders were disseminated under time restraints to appropriate military commands.
• Served as Records Custodian of classified and sensitive material vital to national security.
• Managed calendars while ensuring that scheduled meetings included detailed agendas and all necessary logistics were accommodated for operations of over 400 billion dollars of military assets.
• Operated telephone networks, radio communications, computer systems and alerting systems to communicate mass emergency notifications with local and foreign agencies.
• Strengthened operational security measures through implementations of risk mitigation strategies and best practices