Jovana Uvalin
Miramar
Summary
Professional with robust background in leadership and business management. Known for driving operational efficiency and fostering team collaboration. Reliable and adaptive, ensuring goals are met and exceeded through strategic planning and effective leadership.
Overview
14
14
years of professional experience
Work History
Manager/Owner
Restaurant NautiKal
01.2015 - 12.2024
- Established strong relationships with vendors, suppliers, and partners for cost-effective purchasing decisions.
- Innovated new products or services based on market trends to stay competitive in the industry.
- Oversaw daily operations, ensuring smooth functioning of the business while maintaining a high level of productivity.
- Expanded product offerings through market research and customer feedback analysis, resulting in increased sales.
- Developed and executed strategic marketing plans for increased brand visibility and customer acquisition.
- Conducted regular performance reviews for staff members, providing constructive feedback aimed at boosting morale and job satisfaction levels overall.
- Achieved an excellent reputation within the community by consistently delivering high-quality products or services, exceptional customer experiences, and a commitment to social responsibility.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Restaurant Waiter
Oceania Cruises Inc.
01.2015 - 08.2015
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Waiter's Assistant
Celebrity Cruises
01.2012 - 07.2014
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Assisted in training new Waiter''s Assistants, sharing knowledge of best practices and restaurant procedures.
- Collaborated with kitchen staff to ensure accurate order preparation and timely execution.
- Provided exceptional service during high-volume shifts, maintaining professional demeanor under pressure.
Administrative Manager
EuroVik Pancevo
09.2010 - 12.2011
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
Education
Bachelor of Management - Business Management
University MB, Faculty of Business And Law
Mladenovac, Serbia01-2025
Skills
- Business analysis
- Small business operations
- Client service
- Staff management
- Sales leadership
- Staff hiring
- Crisis management
- Marketing
- Financial management
- Business planning
- Business administration
- Social media control
- Hiring and staffing
Languages
English
Professional Working
Interests
- Documenting and sharing travel experiences
- Adventure Travel
- Road Trips
- Participating in local clean-up initiatives
- Kayaking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Scuba diving
Timeline
Manager/Owner
Restaurant NautiKal
01.2015 - 12.2024
Restaurant Waiter
Oceania Cruises Inc.
01.2015 - 08.2015
Waiter's Assistant
Celebrity Cruises
01.2012 - 07.2014
Administrative Manager
EuroVik Pancevo
09.2010 - 12.2011
Bachelor of Management - Business Management
University MB, Faculty of Business And Law
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