Jovana Williams
Springfield
Summary
Cybersecurity System Analyst with a focus on SOC, SIEM, and EDR technologies. Achieved a 25% increase in detection accuracy and a 35% improvement in response times through effective policy tuning and automation. Certified in Security+ and AWS, currently enhancing skills in AI/ML-driven detection and intelligent security automation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
System Analyst (Cybersecurity / SOC / SIEM / EDR)
SPRINGFIELD POLICE DEPARTMENT
Springfield
01.2024 - Current
- Managed enterprise EDR platforms (SentinelOne, Fortinet, Binalyzer), improving detection efficiency by 35% through policy tuning and threat-hunting workflows.
- Developed Splunk correlation searches and dashboards, increasing detection accuracy by 25% and reducing alert noise.
- Performed incident response, vulnerability assessments, and endpoint/server hardening to strengthen overall security posture.
- Led SQL Server upgrades and maintenance, including patching, configuration, and security hardening.
Computer Engineer
MGM SPRINGFIELD
Springfield
03.2023 - 03.2024
- Increased application performance by 30% through rigorous testing, optimization, and system-level tuning.
- Performed root-cause analysis and resolved system issues within 48 hours, strengthening reliability and reducing operational risk.
- Improved network efficiency by 30% by evaluating infrastructure gaps and implementing secure, scalable enhancements.
Operations Support Technician
REALITY INTERACTIVE
Middletown
02.2020 - 03.2023
- Delivered high-quality technical support, improving customer satisfaction and contributing to a 20% increase in client retention.
- Handled all product-related technical issues and escalations, ensuring accurate troubleshooting and timely resolution.
- Increased system uptime by 20% through proactive monitoring and optimization using MDM and CloudTrax tools, strengthening operational reliability.
Service Desk Agent (Intern)
BAYTECHIT
Holyoke
01.2020 - 02.2020
- Improved service quality and customer satisfaction by establishing a proactive feedback loop and ensuring timely issue resolution.
- Boosted client loyalty by 20% through consistent communication and reliable technical support.
Patient Service Representative
BAYSTATE HEALTH
Longmeadow
12.2018 - 07.2019
- Improved data integrity by streamlining patient billing authentication for 7+ daily cases.
- Reduced authorization delays by 25% through the adoption of efficient online tools and workflow improvements.
- Increased appointment accuracy by 20% by coordinating with call centers and implementing standardized processes.
Behavior Health Technician
COOLEY DICKINSON HOSPITAL
Northampton
02.2014 - 08.2017
- Created structured therapeutic programs that improved client coping skills by 30% through consistent, data-driven support.
- Collaborated with multidisciplinary teams to build individualized treatment plans that improved engagement and outcomes.
- Monitored behavioral patterns and escalated critical findings, supporting timely decision-making and risk mitigation.
Education
MASTERS - ARTIFICIAL INTELLIGENCE / MACHINE LEARNING
Colorado State University Global
Denver, CO01-2028
MASTERS - CYBERSECURITY: EMERGING CYBER THREAT, CRISIS MANAGEMENT
Bay Path University
Longmeadow, MA10-2022
BACHELOR OF SCIENCE - CYBERSECURITY: DIGITAL FORENSICS
American Women's College at Bay Path University
Longmeadow, MA09-2019
Skills
- Incident response
- Security & Threat Detection
- Threat Intelligence
- Identity & Access Management
- Automation & Scripting
- Data & Analysis
- Systems & Infrastructure
- Database
- Incident Response
Certification
- AWS Certified Cloud Practitioner
- CompTIA Security+
Awards Scholarships
- Society for Collegiate Leadership & Achievement, 01/01/20
- Colorado State University Global, 01/01/26
Volunteering Leadership
Alex Cotton Memorial Fund Inc., Aided staff in the daily operations of the organization, assisted with fundraising efforts, including event planning and donor outreach, developed new ideas to increase volunteer recruitment and retention rates, attended weekly meetings to discuss progress and future initiatives.
Websites Profiles
linkedin.com/in/jovanawilliams
Websites
Timeline
System Analyst (Cybersecurity / SOC / SIEM / EDR)
SPRINGFIELD POLICE DEPARTMENT
01.2024 - Current
Computer Engineer
MGM SPRINGFIELD
03.2023 - 03.2024
Operations Support Technician
REALITY INTERACTIVE
02.2020 - 03.2023
Service Desk Agent (Intern)
BAYTECHIT
01.2020 - 02.2020
Patient Service Representative
BAYSTATE HEALTH
12.2018 - 07.2019
Behavior Health Technician
COOLEY DICKINSON HOSPITAL
02.2014 - 08.2017
MASTERS - ARTIFICIAL INTELLIGENCE / MACHINE LEARNING
Colorado State University Global
MASTERS - CYBERSECURITY: EMERGING CYBER THREAT, CRISIS MANAGEMENT
Bay Path University
BACHELOR OF SCIENCE - CYBERSECURITY: DIGITAL FORENSICS
American Women's College at Bay Path University