Jovane Diaz
Toms River,NJ
Summary
Adept at fostering client relations and enhancing customer satisfaction, my tenure at C&C Air Conditioning, Heating & Plumbing showcased a talent for account management and teamwork. By prioritizing exceptional service, I maintained high retention rates and resolved critical issues, leveraging both interpersonal and analytical skills to drive positive outcomes.
Overview
17
17
years of professional experience
Work History
Account Manager
C&C Air Conditioning, Heating & Plumbing
01.2020 - 12.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Built client relationships by acting as liaison between customer service and sales teams.
Forklift Operator
Progressive Dimensions
01.2017 - 11.2019
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Warehouse Assistant
RGM Distrubition
02.2015 - 01.2017
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
Tank Operator
United States Marine Corps
09.2006 - 10.2013
- Streamlined inventory management processes, ensuring accurate tracking of supplies and reducing waste levels.
- Reduced downtime, conducting routine checks on tank components to identify potential issues early.
- Provided expert guidance on tank operation techniques, sharing valuable insights gained through years of hands-on experience.
- Maintained high environmental standards, adhering to federal regulations regarding hazardous materials storage and disposal.
- Showcased excellent adaptability when adjusting to different work environments, including remote locations with challenging terrain conditions.
Education
High School Diploma -
Ocean County College
Toms River, NJSkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
Timeline
Account Manager
C&C Air Conditioning, Heating & Plumbing
01.2020 - 12.2023
Forklift Operator
Progressive Dimensions
01.2017 - 11.2019
Warehouse Assistant
RGM Distrubition
02.2015 - 01.2017
Tank Operator
United States Marine Corps
09.2006 - 10.2013
High School Diploma -
Ocean County College