Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jovani Martinez Farfan

Portland

Summary

Proven problem-solver and bilingual communicator, adept in stress tolerance and customer service, demonstrated across roles at NWTC and Krispy Kreme. Excelled in resolving customer complaints, ensuring high satisfaction rates, and efficiently managing emergency situations. Skilled in money handling and computer proficiency, consistently achieving seamless operations and positive outcomes.

Overview

3
3
years of professional experience

Work History

Traffic Control Flagger

NWTC
01.2024 - 06.2024
  • Calmly managed clearing of path during passage of emergency vehicles.
  • Provided essential instructions to foremen, crew chiefs and other flaggers.
  • Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
  • Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.

Fuel Clerk

Fred Myers’s Fuel
03.2023 - 08.2023
  • Resolved customer complaints professionally, maintaining high levels of customer satisfaction.
  • Provided exceptional service through quick problem resolution, resulting in satisfied returning customers.
  • Trained new employees on proper procedures and safety protocols, increasing overall efficiency.
  • Facilitated seamless payment transactions for customers using cash, credit cards or loyalty programs, enhancing customer convenience.

Guest Service Representative

Krispy Kreme
03.2021 - 08.2021
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.

Education

Bachelor of Arts - Business

Portland State University
Portland, OR
06-2027

Skills

  • Quick Learner
  • Stress Tolerance
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • [Language] translation
  • Critical Thinking
  • Customer Relations

Timeline

Traffic Control Flagger

NWTC
01.2024 - 06.2024

Fuel Clerk

Fred Myers’s Fuel
03.2023 - 08.2023

Guest Service Representative

Krispy Kreme
03.2021 - 08.2021

Bachelor of Arts - Business

Portland State University
Jovani Martinez Farfan