Jovani Reyes
Summary
Highly organized Administrative Professional with extensive experience in data management and financial accuracy. Proficient in Epic and HIPAA compliance, skilled in maintaining confidentiality and ensuring accuracy in high-volume environments. Seeking to apply expertise in a Payroll role to enhance financial operations and efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Business Associate
Rush Medical Center
Aurora, Illinois
02.2024 - Current
- Manage patient registration, ensuring data accuracy and compliance.
- Coordinate appointments and services.
- Provide training and support for new employees.
- Resolve department issues, maintaining satisfaction and optimize workflows.
- Balanced cash drawer daily, ensuring financial accuracy.
Triage Specialist
Wheaton Eye Clinic
Wheaton, IL
04.2021 - 10.2022
- Collected and documented symptom data, including onset, presenting issues, and medical diagnoses to inform treatment plans.
- Communicated triage information to primary care teams, facilitating timely disposition discussions and enhancing care coordination.
- Provided telephone advice following established guidelines and protocols.
- Assessed patient conditions and monitored behaviors, providing timely updates to supervising physicians to support patient management.
- Responded to emergencies with expertise, delivering optimal care and life-saving support.
- Reviewed medical charts and scheduled urgent appointments and consultations.
- Documented services rendered in electronic medical records accurately.
- Safeguarded sensitive patient, family, and staff information to protect privacy.
Patient Services Coordinator
Wheaton Eye Clinic
Wheaton, IL
03.2017 - 04.2021
- Managed over 70 daily calls, addressing patient inquiries and scheduling appointments efficiently.
- Scheduled and confirmed patient appointments with healthcare professionals efficiently.
- Resolved department issues to maintain patient satisfaction and optimize patient flow.
- Verified daily doctor schedules to facilitate timely patient care and coordination, verifying insurance information accurately.
- Accessed patient information using various software applications while ensuring HIPAA compliance.
- Provided comprehensive training for all new hires to ensure service consistency.
- Led team of 12, improving workflow efficiency and departmental performance.
- Balanced cash drawer daily, ensuring financial accuracy in departmental operations.
Dispatcher
Joseph Cory Holdings LLC
Naperville, IL
05.2011 - 07.2012
- Maintained current knowledge of personnel, deliveries, and delays to ensure effective communication and coordination.
- Responded to customer inquiries regarding delivery status with accurate information.
- Reported delays, accidents, and other transportation-related situations promptly.
- Reviewed routes daily, adjusting plans based on traffic and weather conditions.
- Devised and implemented work plans to ensure quality and consistency of output.
- Maintained detailed call records in physical and electronic databases to support accurate tracking and reporting.
- Tracked changes in computer systems to maintain accurate and current records.
- Exceeded workflow expectations through proactive problem-solving and independent decision-making.
Education
High School Diploma -
Oswego High School
Oswego, IL05-2010
Skills
- Financial reporting
- Confidential data handling
- Workflow coordination
- Data Entry Accuracy
- Problem Solving
- Deadline-Driven Processing
- Communication Skills
- Team Management
- HIPAA Compliance
- Epic EMR Proficiency
- Patient Record Management
- Insurance Verification and Billing
- Charting Expertise
- Medical Terminology
- Organizational Flexibility
Certification
- ADP Entry-Level Payroll Specialist Professional Certificate
Timeline
Medical Business Associate
Rush Medical Center
02.2024 - Current
Triage Specialist
Wheaton Eye Clinic
04.2021 - 10.2022
Patient Services Coordinator
Wheaton Eye Clinic
03.2017 - 04.2021
Dispatcher
Joseph Cory Holdings LLC
05.2011 - 07.2012
High School Diploma -
Oswego High School